| ambiance |
100.0% positive |
- “
Not a snooty disregard like one might expect (and at least you'd have the confidence that the order was taken properly) but the ladies at this location truly do not give a crap about anything or anyone. ”
- “
It was recommended to me for my wedding cake (small cake serving only 30) and we actually had a good experience with that order at the Fairfax location, being our first time there. ”
- “
The folks who actually work with you to design the cake are helpful, knowledgeable and loads of fun to work with (and you get yummy cake samples too!) ”
|
| dessert |
78.02999973297119% positive |
- “
Their cakes are great but we deserve better service for the amount of money we pay for these cakes. ”
- “
awesome wedding cakes ”
- “
The cakes have never failed to be amazing. ”
- “
The cake is delicious! ”
- “
Got wrong cake and then rude service ”
- “
Hansen's cakes are amazing! ”
- “
know that when I do order the cake that there are no changes or refunds allowed, but I respect that they stick to their policies. ”
- “
great cakes ”
- “
With the business world the way it is today, it is nice to know that Hansen's is still around after all of these years, and that by having their policies in place, they must play a big role in their ability to do so many cakes every day for all of these y ”
- “
Not only was the cakes physical appearance flawless but the cake was absolutely delicious. ”
- “
Despite all the poor manners I thought they could at least get the cake right but now I am not sure. ”
- “
money back and I'll find somewhere else to order my cakes in the future! ”
- “
Love their cakes ”
- “
Hansen's gave the worse customer service, a poor product (cakes), and an outrageous delay in processing a credit for an obvious error they created in the cake design. ”
- “
It's really cool to be able to ook back at phots from 68 years ago and see my parents cake, knowing that I can order the exact same cake today with the confidence that it will come out just as beautiful and tasty now. ”
- “
The worst cutomer service and cake at Hansen's on Fairfax. ”
- “
Wedding day came and the cake looked decent. ”
- “
love his cakes and know his employee? ”
- “
Wonderful cakes, horrible service ”
- “
Their reaction to my complaint was uncaring (and it didn't seem to suprise them) And when I stated I did not believe we should have to pay the full price -- they responded that we were not entitled to a credit because we "used" the cake. ”
- “
If you want great tasting and looking cake (our wedding cake was the BEST) but are willing to possibly deal with all the hassles and terrible service, then go, it will be worth it. ”
- “
In the past the cakes were good today in 2007 the cakes, customer service iand taste are awful. ”
- “
We ordered a full sheet cake, half lemon, half strawberry and design cake like the party invitation ATTACHED, YUM, YUM right - wrong. ”
- “
Tops in the Cake arena, best cake with the coolest designs. ”
- “
They have the worst customer service- I placed an order 2 weeks in advance for a cake that fed 8. ”
- “
Cakes growing up however it seems recently whenever I order a cake it comes out wrong. ”
- “
Hansen's cakes are absolutely delicious and always beautiful. ”
- “
The cake was so beautiful that everyone that passed by the cake wanted to take a picture of it. ”
- “
the best cakes in the whole world excellent service, nice showroom great selections, great designs, prices are very affordable you get what you pay for. ”
- “
They may have good cakes, but I also like doing business with merchants who care about customer service. ”
- “
It was recommended to me for my wedding cake (small cake serving only 30) and we actually had a good experience with that order at the Fairfax location, being our first time there. ”
- “
Fortunately, I called Rossmoor's and Charlie and Charlotte sent us a dummy cake which I decorated with the left over fresh flowers and Charlie sent us pre cut slices of cake to serve the guests. ”
- “
They have the best cakes in town. ”
- “
Oh, the moca cream is wonderful. ”
- “
Whatever I can think of, they never say no, they just make the cake in the most fabulous manner. ”
- “
The cake was a little pricey but you know what they say, you gotta pay for the cake. ”
- “
So I wanted to order a cake for my wife's birthday. ”
- “
We ordered a Hansen cake for my husband's birthday party last year and it was the best cake I ever tasted. ”
- “
the best custom cakes ”
- “
The cakes are amazing. ”
- “
Wonderful cake, HORRIBLE service ”
- “
Delicious, delectable, delightful and artistic cake ”
- “
Their explanation was when you order a cake two days before you want it that is considered a rush, so we have to charge you. ”
- “
chose this bakery to make a cake for a very special occasion due to good reviews, and they made the most awful looking, embarrassing, inappropriate cake which left me in tears. ”
- “
By the way, I tried calling since Wednesday to order a cake and still got quote the late fee even though I left several messages. ”
- “
You can imagine how much my kids enjoy visiting the showrooms, with the cool model cakes and books upon books of designs to choose from. ”
- “
OK, it's true, Hansen's has great tasting cake and the best buttercream frosting. ”
- “
so much for trying to order a "novelty" cake like they claim they can do. ”
- “
The folks who actually work with you to design the cake are helpful, knowledgeable and loads of fun to work with (and you get yummy cake samples too!) ”
- “
ordered my grandson's 1st Birthday cake from hansen's and his favorite character was the caterpillar from Baby Einstein and Hansen's aced it. ”
- “
The cake was so big and so pretty that we didn't want to cut it. ”
- “
It still has the most delicious, fresh cake that I have ever found, but the beauty of this place is the beauty that they put out. ”
- “
are all a bunch of poorly educated (one of them told me "I can't do nothing about your bad cake!") ”
- “
This shop was the perfect place to get our wedding cake. ”
- “
Well our design evidently did not meet Hansens' decorator approval, because we received a plain white cake with ugly red writing (Happy Birthday) across the top that look as if my eleven year old nephew wrote with a broke arm and a big fat 40 planted in t ”
- “
Not only do they have terrible service, their cakes come out wrong. ”
- “
But, I knew they made decent cakes, so I ignored the dismal appearance of the place. ”
- “
By the way -- I'm not a fan of carrot cake, which is the type of cake our retireee requested, but the cake was excellent -- delicious, moist, and the BEST carrot cake I've ever had. ”
- “
The employees chat on the phone while keeping customers waiting, the showroom is dirty and out-dated, they got my wedding cake completely wrong and were eude all along the way. ”
- “
called the next day after I found out the person I purchased the cake for didn't like chocolate. ”
- “
The cake is always delicious and beautiful to look at. ”
- “
The staff was very helpful, the cake was delicious/beautiful, and, the prices are reasonable. ”
- “
awesome cakes ”
- “
gave a wedding cake to a friend as a gift for her wedding and the guestes LOVED it! ”
- “
There is no cake up here to compare to the quality of Hansen's Each time I designed a cake and picked out my favorite filling, I got exactly what I asked for. ”
- “
Cake tasted excellent the cake design that arrived was the correct one it was deliverd on time at our wedding we were very very very happppyyyyy. ”
|
| food quality |
96.14999771118164% positive |
- “
The cake is delicious! ”
- “
The staff was very helpful, the cake was delicious/beautiful, and, the prices are reasonable. ”
- “
By the way -- I'm not a fan of carrot cake, which is the type of cake our retireee requested, but the cake was excellent -- delicious, moist, and the BEST carrot cake I've ever had. ”
- “
was given a bag of fresh samples (also when I ordered it) and am a happy camper. ”
- “
Hansen's cakes are absolutely delicious and always beautiful. ”
- “
It's really cool to be able to ook back at phots from 68 years ago and see my parents cake, knowing that I can order the exact same cake today with the confidence that it will come out just as beautiful and tasty now. ”
- “
highly recommend the mocha chip filling, really tasty! ”
- “
It still has the most delicious, fresh cake that I have ever found, but the beauty of this place is the beauty that they put out. ”
- “
Fortunately, I called Rossmoor's and Charlie and Charlotte sent us a dummy cake which I decorated with the left over fresh flowers and Charlie sent us pre cut slices of cake to serve the guests. ”
- “
The cake is always delicious and beautiful to look at. ”
- “
The folks who actually work with you to design the cake are helpful, knowledgeable and loads of fun to work with (and you get yummy cake samples too!) ”
- “
Not only was the cakes physical appearance flawless but the cake was absolutely delicious. ”
- “
Hansen's Cakes are delicious no question, but through the past 13 months, the staff has really been horrible. ”
|
| menu variety |
100.0% positive |
- “
Their buttercream frosting is sooooo good and the variety of fillings is amazing. ”
- “
the best cakes in the whole world excellent service, nice showroom great selections, great designs, prices are very affordable you get what you pay for. ”
- “
Prices can climb when you load up the options, but otherwise the standard prices are reasonable. ”
|
| overall |
100.0% positive |
- “
With the business world the way it is today, it is nice to know that Hansen's is still around after all of these years, and that by having their policies in place, they must play a big role in their ability to do so many cakes every day for all of these y ”
|
| service |
35.71000099182129% positive |
- “
The staff is rude, service is horrible and I've accepted it for one too many times. ”
- “
finally spoke to a manager she was so rude & told me the changes couldn't be made but she would call me to see what she can do. ”
- “
Not only do they have terrible service, their cakes come out wrong. ”
- “
Wonderful cakes, horrible service ”
- “
horrible service, dirty and dingy ”
- “
Their cakes are great but we deserve better service for the amount of money we pay for these cakes. ”
- “
At Regal Cakes they had some fantastic tasting samples and I did not fear for my life that I would be stabbed by one of the employees for my wallet. ”
- “
Why would I want a gift certificate from a establishment which has such lousy service and poor product quality. ”
- “
terrible customer service. ”
- “
The employees chat on the phone while keeping customers waiting, the showroom is dirty and out-dated, they got my wedding cake completely wrong and were eude all along the way. ”
- “
The staff was great ollie , patty, patrick were very nice we litteraly spent a whole saturday at hansens they treated us like a king and queen, we got exactly what we ordered. ”
- “
Horrible, rude, fraudulent, terrible customer service and poor product quality. ”
- “
They have the worst customer service- I placed an order 2 weeks in advance for a cake that fed 8. ”
- “
The worst cutomer service and cake at Hansen's on Fairfax. ”
- “
BUT the service is the worst in the city. ”
- “
Hansen's Cakes are delicious no question, but through the past 13 months, the staff has really been horrible. ”
- “
the best cakes in the whole world excellent service, nice showroom great selections, great designs, prices are very affordable you get what you pay for. ”
- “
However, this particular bakery is going right down the tubes due to poor customer service skills which is very important. ”
- “
If you want great tasting and looking cake (our wedding cake was the BEST) but are willing to possibly deal with all the hassles and terrible service, then go, it will be worth it. ”
- “
Horrible customer service & Bad Management ”
- “
The service is horrible. ”
- “
The customer service issues are there but if a product is good, I can get past some things. ”
- “
they have amazing customer service too. ”
- “
They may have good cakes, but I also like doing business with merchants who care about customer service. ”
- “
Celebrity Cakes, Best Taste, Best look, closed Mondays, great service ”
- “
Got wrong cake and then rude service ”
- “
Today I told my mother about it and she checked out this website and it looks like Im not the only who experienced HORRIBLE customer service. ”
- “
In the past the cakes were good today in 2007 the cakes, customer service iand taste are awful. ”
- “
Probably the worst customer service in LA. ”
- “
Hansen's gave the worse customer service, a poor product (cakes), and an outrageous delay in processing a credit for an obvious error they created in the cake design. ”
- “
The owner really needs to hire a professional manager and the employees that work in the showroom need to be supervised at all times to make sure they are working to please the customers. ”
- “
The staff was very helpful, the cake was delicious/beautiful, and, the prices are reasonable. ”
- “
Wonderful cake, HORRIBLE service ”
- “
It is an awful shame that I cannot recommend this place to my friends or colleagues for the sake of them receiving POOR service as well. ”
- “
Horrible service ”
|
| value |
68.75% positive |
- “
money back and I'll find somewhere else to order my cakes in the future! ”
- “
The cake was a little pricey but you know what they say, you gotta pay for the cake. ”
- “
Prices can climb when you load up the options, but otherwise the standard prices are reasonable. ”
- “
the best cakes in the whole world excellent service, nice showroom great selections, great designs, prices are very affordable you get what you pay for. ”
- “
Their reaction to my complaint was uncaring (and it didn't seem to suprise them) And when I stated I did not believe we should have to pay the full price -- they responded that we were not entitled to a credit because we "used" the cake. ”
- “
If you want great tasting and looking cake (our wedding cake was the BEST) but are willing to possibly deal with all the hassles and terrible service, then go, it will be worth it. ”
- “
The staff was very helpful, the cake was delicious/beautiful, and, the prices are reasonable. ”
- “
Their cakes are great but we deserve better service for the amount of money we pay for these cakes. ”
|
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