Arcadia >Automotive Sales & Services > Arcadia Mobil Svc Ctr
679 W Duarte Rd, Arcadia, CA | Directions 9100734.126489 -118.054238
Open Daily 24 Hours
This place was such a rip-off. My '03 Civic was due for both an oil change and a Smog check. I saw the signs advertising both services and a AAA rating so I decided to pull in on my way home from work one afternoon. I was told the service would take an hour and that I'd be notified if there were any issues.
After not hearing back after 2 hours, I called them myself. I was told that the oil change was complete but that the vehicle failed Smog. (WHAT?! How does a Civic fail smog?!) In order for them to tell me what the problem was, they'd have to run a diagnostic in the morning (it was 5 pm by then) at a cost of $62, which I was told would be credited toward services if the repairs were completed there.
The next morning, my husband and I went down to the station and were told asked if we had noticed any slippage because our transmission needed to be rebuilt due to worn clutch. He also told us we needed a new Knock Sensor. We told him we'd be back in a week to replace the knock sensor but that we'd have to figure out what to do about the transmission because of the cost. As we drove home, my husband and I both discussed how uncomfortable we felt about the transmission issue as neither of us had experienced any slippage issues driving the vehicle.
Three days later, the car completely shut down and died. Turns out, our alternator had gone out and needed to be replaced. We took the vehicle to Arcadia Ultimate Automotive (great work!) to have it repaired. When my husband went to pick up the car, he was told there were no issues found with the transmission or the knock sensor but that it's possible the alternator problems caused a false smog reading. However, a true and proper diagnostic would have revealed the problem to be the alternator not the transmission.
We took the car back to Arcadia Mobil Service Center for a re-smog a few days later only to be told we would have to pay the entire smog fee all over again. A sign that only a week earlier had read "Re-Smog $15" now read "Pre-Smog $15" with a handwritten "P" on a pre-printed sign. Furious, we left and took the car to Arcadia Smog Test Only Center where we were told that our poor Civic was the third vehicle he'd seen that week after issues with Arcadia Mobil Service Center. Oh, the car passed smog too!
Oh, did I mention they're advertised price for oil changes is also a lie? They advertise on their window oil changes are $15.95 Mon-Fri. They charged us $19.95. When we inquired about the price difference, we were told it was because they used a premium oil. When I dropped the car off, I was not asked if I wanted them to use a premium oil. Nor was I informed of their intentions. After the "transmission" problem, I seriously doubt they actually used a premium oil.
I say DEFINITELY "Buyer Beware" when you take your car to them. If I had the option, I wouldn't be giving them any stars at all in my rating. Definitely get a second opinion if they tell you there is a problem and DON'T pay for their so-called diagnostic. We ended up paying $157 for an oil change because of their scam job!
Best service ever – As a female, its hard to trust mechanics. It seems everywhere you go, they try to take advantage of your lack of knowledge.My experience at Arcadia Mobil was wonderful. They explained the problem that my car was having in detail and I was quoted a fair price ( I did shop around). They even gave me a ride home.
I would highly recommend this place.
Thank you Arcadia mobil.
A total rip off. – I would avoid this place at all cost. They quote you one thing, begin the work, and slowly start adding more and more to the bill. My begining quote was 175 in total. Within 3 hours it jumped to 400. And it is not like new problems were found. He knew all along the general problem. I was charged twice for labor and a diagnostic fee was charged as well. No legit place charges the diagnostic fee if the work is done.
The owner is a rude and condesending. AVOID!
They claimed the car would be done by 3 oclock. It was not ready until after 6.
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