11/04/09
its rude to whistle during a time like this
by itssohardtosaygoodbye at Citysearch
I think all pet owners who really care for their pets fear the words "put down" but we had to put our first dog of 18 years down at this hosp. because she was suffering. she was so strong, never whined or cried at all when she was at home. i really admired her for her strength but we couldn't let her suffer anymore so we put her down. after it was over, I had to pay the bills. doing that duration of paying the bills, i couldnt help but hear the assistant (he helped chk our dog with the doc) whistling a happy tune as he walked past us. Now okay, i get it that its a normal routine for animal hospitals to do the put downs, but to hear this guy whistling while my family & i are crying and trying to pay the bills of our now dead dog. its RUDE. i had to stare at him just to point out that "hey my dogs dead, dont you think what youre doing is rude?" & he stopped. we got a card a week later saying "we are sorry for your loss." it was a nice gesture, but the whistling, it made things more horrible than it already was..
06/16/08
so unprofessional
by sashavu at Citysearch
I took my 14 year old cat here for a check up and had a few routine lab test done to make sure everything was ok. I work in the medical field and when you have a test done we will tell the patient "no news is good news" when it comes to the results but if there is an issue or concern we will call the patient right away. Anyway, I never heard back from the office so I assume everything was ok. I took her in again to get groomed and I mentioned that I have never heard back about the lab results and the person helping me said she would look it up for me. I come to find out she has been SUFFERING with severe liver failure! This was the results for a test taken 6 months ago! god knows how much worse off she is now. I already have an appointment with another vet today. If you have already established a good relationship with this vet I certainly hope they give you better attention then what my pet received. I have taken all my pets here and I am now taking them all somewhere else. Even if this is not common in this office, I only have to experience it once to know there is a possibility it can happen again but certainly not to my pets!
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