Amadeus Spa & Salon

07/23/11

Avoid This Place .... Especially Marco !

by BellaBlueBay at Citysearch

After I bought a coupon from TravelZoo for a spa treat at Amadeus I decided to also give them a try for a haircut & color. Marco was recommended as one of their most seasoned stylist, so I gave it a try. Prior to my color (which was done by another stylist), I met Marco briefly and then he disappeared. After the color was completed I had to wait 45-minutes for Marco to arrive, with wet hair nonetheless. Once he arrived, he explained very flippantly that he had taken his car to be detailed in the interim and it took longer than expected. Although I found it incredibly rude, I figured I would let it pass and move on. Then he began regaling me with how fabulous he was, how he’d been the stylist to several celebrities during the awards season. Not sure if this was his way of bragging about himself or his way of making me feel that I should be honored that he was cutting my hair. Really dude, Jose Ebar and Vidal Sasson your not ! Before my haircut was completed, his assistant was already forcing an appointment on me for 6-weeks later. Talk about a hard close on the deal !

Well … fast forward 6 weeks and my appointment were supposed to be last night. Unfortunately I forgot !

After receiving 3 back-to-back calls, including a rude voicemail from Marco’s assistant. I called the salon and was told that I had extremely inconvenienced him in making him wait 30 minutes to be told that I was not going to make my appointment, therefore I would be charged $50 for a non-cancellation fee. Really, where is that stipulated ?

Well following that same logic Marco & Amadeus, if price for being inconvenienced is $1.66 per minute, then you owe me $74.70 for the time I was forced to sit with wet hair waiting for you to show up Marco. My time is just as valuable as yours, I am just not as much of a Diva as you are.

For a salon that has felt the need to run back-to-back TravelZoo and GroupOn promotions, clearly you are not overrun with business. Take a clue from companies that provide good customer service, they don’t need to run these promos, they are able to survive on word of mouth from satisfied customers. Something I assure you will not benefit from when it comes to me. I guarantee I will to tell everyone I know, thru whatever means I have at my disposal, what poor service both Marco and Amadeus provide.

11/12/09

BEST Hair colorist in L.A. - Ask for Engina

by coolpop at Citysearch

I moved to Florida about a year ago and still can't find anyone as good as Engina out here. I get my hair colored with her every chance I get when I am back in L.A. She is truly the best hair colorist I have ever been too. I have always had beautiful hair color and highlights thanks to Engina. People always compliment me on how great my hair looks. I highly recommend her services. She always understands what the client desires and knows how to achieve the best results.

• Pros: great hair colorist

10/19/09

Great place to go to escape from reality

by BigRoger at Citysearch

Amadeus is a great place to go for massages. When you walk inside Its like you're entering a parallel universe -- peaceful, quiet, healing. I've had several different masseuses, all have been good. My only complaint is that I cant afford to go more often.

• Pros: Great massages
• Cons: A bit pricey

10/11/09

Quiet and relaxing

by ajjille at Citysearch

Great masage and great location. Amadeaus has a clean quiet environment and terrific staff.

• Pros: Great Maseurs
• Cons: Little expensive

08/17/09

Great Spa

by albecks at Citysearch

Great place for lots of services!

• Pros: Great eyebrow techs
• Cons: Can't think of anything