09/29/09

They don't care about their customers

by Jordan123

I just got off the phone with billing because (apparently) I was just charged again for another month of membership when I have been trying to cancel it!

See, they have this policy where, if you want to cancel, you have to LOG into your account online, PRINT out a cancellation form, STAMP it, and MAIL it in. You must do this 10-20 days before you want to cancel!! It's not even like you have to fill out anything on the form. They just do this so that they can keep charging you while this form gets lost in the mail.

So naturally, I decide that I want to cancel my membership, but have to pay for another month because my billing cycle was coming up and I didn't "mail" the form in yet. Then I mail it in and see that I am charged AGAIN the next month! When I called them, I explained that I sent the cancellation form weeks ago. They asked if I had "proof of mailing"? As if I'd send a piece of paper certified mail.

They refused to refund the charges, even though I haven' been there in months. As a courtesy (more like a sl-p in the face) the guy said he'd cancel it over the phone (wow, they can do that???) but he wouldn't refund my charges.

This gym simply does not give a d-mn about people. And they have the policies in place to prove it.

08/20/08

upsell Upsell UPSELL!!!!

by eminn3m

All they try to do is sell you on new training packages and new services. I felt harassed and couldn't trust their advice because most of it was made in order to sell you.

08/17/08

it's ok for the low fees

by jjenred5

The place is alright, but proper etiquette is neither posted nor enforced so it makes for tricky negotiations with people who don't know common courtesy.

The staff are pretty lame - not much better than grocery store check out clerks.

Just keep in mind, if you join and then want to cancel make sure you track your cancellation letter (or they'll deny receiving it).

And I have no idea how their average rating is so high here given the reviews!

• Pros: good parking, large facilities, good hours
• Cons: lame staff, no changing rooms, kind of dingy