L.A. Fitness--La Cienega

Doesn't Recommend

Jordan123

Joined 4 years ago

They don't care about their customers. I just got off the phone with billing because (apparently) I was just charged again for another month of membership when I have been trying to cancel it!

See, they have this policy where, if you want to cancel, you have to LOG into your account online, PRINT out a cancellation form, STAMP it, and MAIL it in. You must do this 10-20 days before you want to cancel!! It's not even like you have to fill out anything on the form. They just do this so that they can keep charging you while this form gets lost in the mail.

So naturally, I decide that I want to cancel my membership, but have to pay for another month because my billing cycle was coming up and I didn't "mail" the form in yet. Then I mail it in and see that I am charged AGAIN the next month! When I called them, I explained that I sent the cancellation form weeks ago. They asked if I had "proof of mailing"? As if I'd send a piece of paper certified mail.

They refused to refund the charges, even though I haven' been there in months. As a courtesy (more like a sl-p in the face) the guy said he'd cancel it over the phone (wow, they can do that???) but he wouldn't refund my charges.

This gym simply does not give a d-mn about people. And they have the policies in place to prove it.

Doesn't Recommend

eminn3m

Joined 5 years ago

upsell Upsell UPSELL!!!!. All they try to do is sell you on new training packages and new services. I felt harassed and couldn't trust their advice because most of it was made in order to sell you.

Doesn't Recommend

jjenred5

Joined 8 years ago

it's ok for the low fees. The place is alright, but proper etiquette is neither posted nor enforced so it makes for tricky negotiations with people who don't know common courtesy.

The staff are pretty lame - not much better than grocery store check out clerks.

Just keep in mind, if you join and then want to cancel make sure you track your cancellation letter (or they'll deny receiving it).

And I have no idea how their average rating is so high here given the reviews!

Doesn't Recommend

tunalobster

Joined 5 years ago

Beware of Old equipment and shyster staff!!!!!!!!. At first I thought the gym was ALL RIGHT...big enough, with lots of equipment...until I met the staff and actually started to use the equipment did I realize how awful this place is. First of all, my trainer was horrible. He couldn't wait for our 20 minute set was up so he could spend 40 minutes to guilt trip me into buying more of his lousy sessions. Then, the sales manager called me up AT HOME making FALSE claims that I owed money and was in danger of having my account reported to the credit bureau. Then she continued to lie and say that my automatic bank withdrawals were never made. Intrigued and highly concerned at this point I went on to speak with the billing department who then told me, my payments have all been withdrawn from my account at the right times, and basically, Gail, the sales manager, LIED so she could get her commission faster. Who does that?? And with dated equipment that are always occupied, and other equipment with repair signs on it, who needs to exercise at such a dump??? Watch out for the shyster Gail. Don't give her your phone number.

Doesn't Recommend

bellaremy007

Joined 6 years ago

Worst gym in the world. Sale people are like Vultures and you are their Prey. Don't join!!!. LA FITNESS in Hollywood is the worst gym ever with the sales staff. All they ever care about is their commission. The sales staff is rude, deceiving, pushy and hypocritical. I am a member who is in the process of canceling my membership and till this day all La Fitness cares about is money, they don't care about your health or happiness. I feel bad for the front desk people who have to deal with the angry members who have been lied to by the sales staff. I can honestly say that the most hypocritical person i have met in my life is a sales manager in Hollywood blvd. She goes by CK, a late 30s asian women with fake breast who dress very promiscuous. I promise by all the heavens above i am not lying. She wears unappropriated heels and hussy dress,(blue, red and leopard print) she seems so nice and is always giving high fives to anybody. She seems to nice, yet don't let her fake smile fool you, she will lie , cheat and steal to get you to sign up and is so pushy with her coworkers and members. She will buy you things to bring her more victims to the gym, it's real sad to know that these kind of people are very heartless. In addition La Fitness has a pretty good history of getting their lockers breaking into and yet they are not responsible and don't seem to care a bit. They are so heartless! What's even more sad is that the front desk staff people are the most honest and friendly people and they have to do so much at the same time and when something is not done perfectly they get yell by CK or the managers on duty. All LA FITNESS cares about is money, they make it real easy to join and real complicated to cancel. The gym is beautiful from the inside and out , yet what really goes on is evil and unspeakable. If you don't believe me go check it out yourself. I am just trying to warn you from this sickly disturbing sect.

Doesn't Recommend

forumsrtrash

Joined 6 years ago

Not horrible, but certainly needs improvements!. The gym is large and has a decent amount of equipment, but needs so serious help. The crew that works there is lazy, the free weights are rarely put away, the clientel is disrespectful for the most part, the equipment is only cleaned after close ( never cleaned during use of the day), the rules ( towel requirement , re-racking weights, time limits on machines ) are never enforced and the locker room ( mens ) is simply disgusting. Other than that... its really a nice gym...

Recommends

mometo

Joined 6 years ago

rude customer service, trashy customers, dirty and stinky, inoperable equipment. the place is so trashy but pretencious it makes you wanna run. the stuff is comprised of jail wardens and former addicts. the classes are basic and the teachers try to sell you their private training if you want more. there is a sweat stink and equipment that is inoperable but also doesn't get replaced. if you are an idiot who believe that just by paying membership fees they are getting the exercise they need go ahed, join and be abused.

Doesn't Recommend

cgreview

Joined 6 years ago

sign up with caution. I want to warn others about our terrible experience with this company. We signed up for a gym membership and then found that not only had our card been charged the amount agreed upon, but also it was charged $144 in a separate transaction, not once, but twice. We spent many hours on the phone, talking to many different people who kept shuffling us off to other people. Many of these phone calls were long distance. All of the people we talked to were extremely rude to us (including the general manager of the chain!) even when we decided to be overly nice to them just to get someone to take care of the matter. They acted like we were trying to scam them and either refused to help us or said that it was taken care of, when in fact it wasn?t. 2 months later, we have finally decided to let go of the issue after having finally gotten one of the overcharges refunded and the other one applied as a credit, even though this ties us into the membership for an additional 4-5 months, a membership that we were told that we could cancel at any time. They refused to just refund our money back, and we?re sick of it, so there you go. We spent so many hours with this hassle and were treated so poorly and never even got what is legally owed to us. I just had to warn others?I wish that I had been warned and had never given this company business.

Recommends

Contributor

Joined 10 years ago

Behemoth workout facility is the crown jewel of this high-end yet affordable chain.. The Scene
This sprawling, 65,000-square-foot facility is the second largest health club in Los Angeles, and a welcome addition to the gym scene. Members work up a sweat on high-tech cardio machines conveniently positioned in front of 18 televisions suspended from the ceiling. Other ways to break the monotony of exercise include two full-size basketball courts, a 5,000-square-foot aerobics room and a separate cycling studio.

The Details
Three long rows of Stairmasters, treadmills, rowing machines and elliptical trainers means there is rarely, if ever, a wait. Tone up with free weights and Freemotion state-of-the-art stationary weight machines. Trendy aerobic classes like kickbox cardio, mat Pilates and salsa offer fun and unusual ways to burn off stress and calories. Cool off afterward in the junior Olympic-sized pool.

Doesn't Recommend

allenomis

Joined 7 years ago

Classes are for Beginners Only. Unless you are at a beginning level and never expect to advance, this is not the gym to take exercise classes at. It once had great classes, pitched at various levels, but then they decided that EVERY class should be appropriate for beginners. As a result, everyone who was at an intermediate or advanced level did not get a good workout.

Try another gym with a better policy.