great website shopping, excellent shippingpacking, rude sales clerks, great return systems, nice experience, great personable customer service
Great website shopping and personable customer service. I was searching everywhere for a certain dress in my size which I found on their website. I went ahead and ordered it online because I didn't want to drive over to the West Side - I got the dress THE NEXT day - excellent shipping/packing - $5 - cheaper than gas. The dress was just as appeared on the web site and just what I wanted. I also had spoken with Jonah over the phone because I had some reservations about using the website so he gave me an extra discount for trying them out and he was so gracious and helpful. Nice experience - highly recommended.
Clothing: Great / Service: Horrid. The customer service is horrid. They haven't figured out how to manage their online business (orders aren't fulfilled and they don't contact the customer with updates) and can't really handle their in-store customers effectively (telling customers to go elsewhere for certain items instead of working with them to find it). The sales clerks are rude and make excuses about being overworked to justify the rudeness. There are too many online clothing stores with great clothing, service & effective return systems to bother with this store.
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