19943 Rinaldi St, Porter Ranch, CA | Directions 9132634.275695 -118.568885
Sun 11:00AM - 08:00PM, Mon 10:00AM - 09:00PM, Tue 10:00AM - 09:00PM, Wed 10:00AM - 09:00PM, Thu 10:00AM - 09:00PM, Fri 10:00AM - 09:00PM, Sat 10:00AM - 09:00PM
Neighborhoods: Porter Ranch, North Valley
Want helpful customer service? You won't find it here. – I had the worst service possible from Verizon in Porter Ranch today. I would highly suggest that people choose to go to other Verizon stores for any troubleshooting...the manager at this store, Alex, is extremely unhelpful.
Joy was really nice and explained to me what Verizon does and does not cover through their warranty...she said that Verizon sends their customers refurbished phones if they have any software issues/manufacturer defects...I had further questions though, so she had Alex, the manager to come and help...
Alex essentially did not know the answers to my questions...I had software issues with my phone since I received it, but I also had physical damage as well which I positively know was not the reason for my software issues...they were absolutely prior to physical damage. He was nice enough to try and look up on his computer the actual writing that says that any physical damage voids warranty even if the problem was a prior issue and due to software only. However, he could not find it. As he muttered to his workers, "I don't know if I'm supposed to show her this," he pulled up a page on his computer to find the closest wording to the writing I was looking for concerning physical damage voiding warranty...but what he showed me did not say anything concerning physical damage at all. It just said that phones with software issues could be replaced, with no such physical damage voiding warranty caveat in sight. I pointed this out, and I think he just got frustrated...
I asked him if this was on the Verizon website. He said it was, but it's not. He lied to me. How could it be on the website if it was something he wasn't supposed to show me? I think he just wanted to get me out of the store since he couldn't answer my questions. He would not print that writing out for me either.
He got very frustrated and was frankly very rude and belittling. If he didn't know how to help me, he should have said so rather than lying to me to try to make me solve my problem somewhere else. I don't know how this man could be in charge of customer service with an attitude like that.
Again, I would just highly suggest going elsewhere to get help from Verizon. Often, the lines are so, so long here and this experience with the manager here even at one Verizon store makes me want to switch services entirely.
I feel really scammed...they will try anything to get out of paying for their defective phones. They will even lie. Customer service is of lowest priority here. Please heed my advice and try a different store...
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