great customer service, best value, best boulevard vac, best boulevard vacuum, impressed neighbor, best interests
This was one of the weakest attempts of a bate & switch I’ve ever seen. I called to find out if they serviced my Bosch vacuum, and was told they did, when I arrived a white haired man (I assumed was the owner) told me that a standard service was like $39.00, but that they would have to check it out, which seemed reasonable to me, so I agreed to leave my vacuum.
I asked if he was going to call me back, and I was told (Rather arrogantly that “no I would have to call him back” which I thought was odd since I wouldn’t know what time they would get to it? But none the less I left it anyway.
I call back and was told that the motor among other parts needed replacing, and that it would cost $125.00 to repair, I told him that I could buy a new vacuum for that cost, and that I would come by to pick it up ASAP! Once there, another guy came out with the selling skills of an eastside gang banger (And without my vacuum) to try to get me trade my vacuum in for $25.00 (I paid $250.00 for this vacuum 3 yrs. Ago) and suggested a $400.00 vacuum, (Maybe it was my $72,000 Range Rover I parked in front of the store that gave him the impression that I needed a $400.00 vacuum?)
After declining his feeble attempt at selling me an overpriced vacuum, and realizing that he was completely over his head he went to retrieve my vacuum, and I left. I am a guy who still likes to patronize the small business owner mainly because of the service, but in this case I understand why so many people go to the large department stores which is the reason so many small businesses have gone out of business.
Three comments for the owner of this business,
1. You’re not the director of a hedge fund on Wall Street, you’re a small time repair shop owner, (Lose the arrogance, and show your customers some respect, you looked ridicules doing your Mit Romney impression) when your customer leaves their vacuum for you to repair, “YOU CALL THEM BACK” when you figure out what’s wrong with it, what else would you be busy doing, curing cancer?
2. Maybe you could get you sales person to focus on the customer, not on making the next sale (Even if he sold every vacuum in the shop, he wouldn’t make $1000.00)
I took my vacuum to AM Vacuum Co. at 3524 W. Washington, 1 mile from your shop, not only was Eric polite they took my vacuum, and HE called me the next day telling me what was wrong with it, then promptly serviced, cleaned and fixed my vacuum (Which just had a short, no need for a new motor) for $45.00 out the door.
3. If you barrow my corporate motto, you might actually not go out of business.
“Because after all, it’s not what we say about OURSELVES that MATTERS most, it’s what our CLIENTS say”
BEWARE!. Shady business practices - Bate & Switch! I called this place for a part and when I went to pick it up they didn't have it. They kept trying to sell me a new vacuum. Stay away....
Horrendous treatment for repeat customer.
After I spoke to Eureka about my broken Enviro Steamer (which I purchased new, thru a dealer on Ebay), the referred me to Boulevard Vacuum for warranty service.
I was thrilled to be referred to Boulevard because I had used them in the past and they are right in the neighborhood.
I took in my unit but forgot my receipt. A few days later I took in my receipt and the OWNER laughed in my face and said that they don't service units purchased thru Ebay. I explained that the Eureka Service Department referred me to Boulevard. The owner said that the Enviro Steamers are basically "disposable" units and asked me how much I paid for it. I said $80. He laughed and said, "yeah, they aren't meant to be durable."
I was in shock at the humiliating way he was speaking to me.
I explained that I gave all the details to Eureka about where and when I purchased it and they told me to bring it in because it's under warranty.
Again he laughed and said, "no, they don't warranty anything covered thru ebay , and I've talked to eureka about this."
I asked him for my unit back and he said "Sure, we haven't done anything to it." (meaning, they didn't even LOOK at it yet to tell me what the problem was!).
I called the dealer that I bought it from. He was horrified by this information because he is a certified eureka dealer who sells a lot of units thru ebay. He implored that I call Eureka again.
I called Eureka. They said this was terrible. They filed a complaint about Boulevard Vacuum and urged me to try another service location.
Please note that I've always been treated very nicely in this store by the staff, including the woman who calls to tell you that your unit is fixed.
It was the OWNER (and I asked if it was his store, he said yes) who treated me so curtly, arrogantly and with such disrespect. I mean really---what kind of owner LAUGHS at a customer like this? Shame on them.
BOULEVARD VACUUM IS THE BEST!!. My family, who lives in the neighborhood where Boulevard Vacuum is located, has been patronizing Boulevard Vacuum for many years. My parents have been customers there for as long as I can remember, and now that I have my own household I too am a customer. I wouldn't even think of going to another vac shop for sweepers and repairs. Descriptive terms that come to mind include stellar customer service, going the extra mile, absolute integrity, honesty, knowledge of the vacuum cleaner business, and top value. I have neighbors who also trade at Boulevard Vacuum. Take it from a long-term local, family customer -- Boulevard Vac is the best!
Great Vacuum Cleaner and Cleaning Supply Store-knowledgable sales people who really care. I was referred to Boulevard Vacuum by a friend who has been using their services for many years. I went in looking to buy a new vacuum cleaner for my home. They have many to chose from and the sales person spent almost 40 minutes showing me several different makes and models which he felt best fit my needs. After all the demonstrations, I became interested in the top model of a high end brand of vacuum. The sales person told me that in my particular situation, if I bought the top end unit, I would be paying for features I did not need and probably would not use. He suggested a middle of the line vacuum within the same high end brand of product for much less money that had all the features I needed without any bells and whistles. I took his suggestion and have been using my new vacuum for about 6 weeks now and love it. Imagine a store putting the customer's needs and best interests above more profit!!!!! What a great concept!!! I have since referred a neighbor of mine to Boulevard Vacuum who had a very similar experience. She had an old vacuum she inherited from her mother which was in need of repair. She took it to Boulevard Vacuum with the thought of getting it fixed or buying a new machine. After seeing several vacuums she liked, the sales person told her that the vacuum she already owned, while old, was very high quality, and could be repaired like new for a fraction of the cost of buying one of the new vacuums she was considering. My neighbor was so impressed that the employee not only knew so much about the products he was selling, but went out of his way to try and get her the best value for her money, she bought a new top end vacuum for herself and also had her old vacuum fixed to give to her daughter who just moved into an apartment on the westside. I think this store has been around since the 1940's and now I know why. They really get it. Lots of product choices, fair prices and great, great customer service.
Sign in with Facebook Sign in with Facebook to see what your friends are up to!