Ace Rent A Car-Carrentals.com
Los Angeles, CA 90045
Phone: (212) 208-4506
User Reviews for Ace Rent A Car-Carrentals.com
09/12/2006 Posted by kinwood
Last year I was stopped at a stop light when a car rented from Ace Rent A Car crashed into me from behind. The guy was great- jumped out of his car to make sure I was ok and immediately said, "it was my fault." Which makes sense, since he was the only car moving. He had bought the extra insurance through Ace and was sure everything would be fine. It is a year later and I have not been reimbursed for anything. It sounds like they took his money for the insurance, but then didn't bond him. The people at Ace have not answered my calls or letters in months. Stay away from these guys!
Pros: none!
Cons: terrible customer service, HIGHLY questionable insurance
05/09/2006 Posted by aaangha
The price was good for the car if you put the service aside! But that has a value too, correct? I had a very bad experience; they create rules and very impolite customer service at the location. I didn't rent a car from them at the end. If you want to rent a car from them be prepare to submit a copy of your lease agreement, utility bill, ..... I think they want to get you to their location with low price and then add other stuff to make up for their low price.
Pros: None
Cons: Bad Service, Rude, Not Honest
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