really good local theater, lousy telephone service, bad seating, terrific larger screens, nice stadium seating, all very good diner, all very good asian place
pacific culver 12. HATE IT, HATE IT, HORRIBILE CUSTOMER SERVICE, UNABLE TO CONTACT ANYBODY BY PHONE, SOMEBODY SHOULD CALL THE TV NEWS ON THIS PEOPLE. I CAN'T BELIEVE THEY WON'T MAKE ANYBDOY AVAILABLE FOR TO ANSWER QUESTIONS BY PHONE. IT ASK FOR AN EXTENSION AS IF WE KNOW EVERYBODY WHO WORKS THERE. YOU'RE TRYING TO BRING BUSINESS AND THEY DON'T PROVIDE ANY LIVE SERVICES.
What a shame......
I attend this theater often with my 7 year old daughter.
We go and see every childrens movie under the sun here.
It is a real shame that the customer service is so very poor.
Also, the policy and procedure that they follow to the letter is extremely rigid and ridiculous.
Recently, I had my coffee and half of a left over scone from the Starbucks across the street in a little bag.
We walked to the theater as usual and the staff would not allow me to bring my coffee and scone into the theater.
Also, we often will tandem skateboard down together and they will not allow you to give them the board to leave behind the desk.
I find this place to be a joke who doesnt think about their customer base at all.
5 bucks for a water is also really weak.
Obviously this is why you cannot bring in your coffee.
I own a shop in WLA and understand policies, however, sometimes it is a good thing to accommodate your customer base and make a reasonable exception.
Lousy Telephone Service. I called to have a specific information about a show, but could not speak to any live person. The telephone service is lousy and inconsiderate; the voice menu is HELL. It is designed (and badly so with even unwanted ads) to prevent you from having a live human being at the other end. It's outrageous that they can treat customers the way they do with their lousy telephone service.
avoid - bad seating, bad sound, bad focusing. Consistently no seating. Moreover, if you sit in the wrong place you will be stuck watching an out of focus movie. not worth the ticket. Stay home & order in instead.
New, clean and not too crowded. One of the better theater experiences in LA. For some reason it doesn't get too crowded, even for the bigger movies. Comfy seats, stadium seating. Too many seats too close to the screen, though. Matinee prices are cheaper.
Great location, big screens (for the mostpart). Be careful not to get a screen in the back; they're tiny. Yes they're all stadium seating but imagine a room less than 40ft long with your neighbors almost hovering over you. However, their larger screens are terrific and the theater is clean. It's not a megaplex but has a decent assortment of movies and there's a parking lot near the Trader Joe's that's 3hrs free with validation, as well as another lot across Washington near the BofA building.
Excellent Theater. This is a great theater. Located in the heart of downtown Culver City, it is next to several restaurants and bars. The theater is very clean, and has 12 theaters all with stadium stadium seating. The chairs are extremely comfortable and the aisles offer lots of room.
Really good local theatre. So, it's not Mann's Chinese, but there is free parking across the street, there are rarely lines for tickets, and the sound and picture quality are both really good. Also, there are good eats nearby (the chicken place, the diner, and the asian place are all very good)
No air conditioning!. Saw "Star Wars' last night and could not enjoy the movie due to the fact that there was no airc conditioning in the theater! The front lobby was air conditioned, but not the screening room. Yes, there's stadium seating, which is nice, but when the room is filled to capacity on a hot summer night, you need some air.
what's with the ticket ATMs?. This is the theater located in the newly refurbished downtown Culver City. The actual theaters are surprisingly small but have the ubiquitous stadium seating. The main gripe I have with this theater is the ridiculous ticket-purchasing system: 4 ATM-like contraptions in front of the theater with screens that wash out in the sun. We skip them completely and go inside to purchase tickets from the concierge (which is a trend that is catching on as other movie-goers realize the folly of the ATM system).
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