732 S La Brea Ave, Los Angeles, CA | Directions 9003634.070834 -118.343750
Neighborhoods: Greater Wilshire / Hancock Park, Central LA
DO NOT GO THIS WASTE OF AND MONEY CRAPHOLE. It took us over 1 1/2 hours to get a car. The service desks had three to five workers and they waste 10 minutes trying to upsell gas, upgrades, and insurance. This is so maddening and unbelievably rude.
DO NOT USE THIS CAR RENTAL! We waited 45 minutes for the shuttle and then two buses drove by us too full to pick us up. We had to take a $20.00 taxi ride to the pick up our cars. Our cars we not ready for pick up at the rapid pick up, so we had to go inside and wait in a hideously long line. AND THEN when we went out to the bay of cars to get our car NO CARS!!!
Finally, after another long delay we finally got a car. The extra stress this added to our trip was not worth any money we saved.
Next time, it is HERTZ all the way
Made a reservation for 9AM on a weekday. Door was locked and no one showed up - I was on a tight schedule and gave up after 20 minutes. Walked down to Enterprise 3 blocks south. More pricey, but great service.
DO NOT RENT FROM THIS PLACE – do not go here , 1.5 hours in line. the staff only cares about going on breaks and the managers walk around and do nothing while your vacation ticks away in line. The car was a Dodge Caliber- what a piece of junk. no power locks or windows. inside windows were dirty. All this was just getting the car, when we returned it all the prices were higher. I had to spend 20 more minutes in line to get 35.00 back. Unless you like all this AGERVATION GO SOMEWHERE ELSE
Editorial Review by Citysearch Editors – Competitive rental values offered on 11 classes of airbag-equipped vehicles including Chrysler, Dodge and Jeep models.
Very rude staff – The staff at LAX location was very unhelpful and rude. Rep behind the desk seemed like she had enough of all customers and did not want to help. The lady at the exit gate was rude as well. We pulled up and was about to hand her our rental contract when she yelled 'GIMME THAT!' She then proceeded to review the contract, tossed it back, and bid us off with a short and crass "see ya." .. not to mention our rental car had strange white stains on the seat.... :-/
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