Wescom Credit Union

10/03/09

Rip off on Fees

by Xander07 at Citysearch

Wescom will Pend your debit card charges, while also clearing it through your account. So if you made a 20 purchase, they pend the charge for up to 6 days, lowering your avaliable amount, while at the same time, clear the 20 charge through your account, so for 6 days instead of being minus 20 you are minus 40, they do this to rip you off on the Courtsey Paid Fees and NFS fees. The line they give you is, look we were nice enough to have paid your other charges.. but if they would not Pend and clear the same charges there would be no need for them to be so nice to you.

I have spoken to directors and managers, they give you the same line, its policy, we have the right etc..

I do not know any other credit union or bank that does this practice.

I have filed a complaint with DFI to see what I can do and the BBB. I looked up for the first time Wescom's record on BBB, its not that great.

• Pros: None
• Cons: The hold your money in Pending while clearing the charges

01/03/07

Great customer service

by tyneshad at Citysearch

I went to this bank because the change machine at every laundrymat I'd been to that morning was out of order. I had about 10 pounds of laundry to do and I was due at work that evening. There were cookies and coffee set out in the lobby, but I just stood in line steaming and wondering why laundry facilities weren't ALWAYS equipped with change. By the time I got to the teller window, I was thoroughly frustrated and slightly embarrassed to be asking for approximately $40 in quarters. The teller, a man named Jonathan, smiled and put me at ease by telling me another woman came in requesting $200 in quarters every week. He said, "This is obviously for laundry. Can you imagine how heavy $200 in quarters must be?" By the time I left, I had no memory of what all the earlier fuss was about.

• Pros: A screen flashes the number and direction of the next available teller window
• Cons: It's a credit union, so membership may be necessary in order to enjoy some of the perks