Massage Company West Hollywood

Doesn't Recommend

RT90046

Joined 4 years ago

Rude new management. I've purchased many gift certificates from this place in the last year and recently they changed management and raised the price of a basic massage by 50% (though the new owners kept the phone number and added "West Hollywood" to the name). When I purchased the gift certificates for my partner's birthday, I noticed one of the new staff being snippy and short with people in the waiting area. I chalked it up to him having a bad day and purchased them anyway. Today, I ended up having to go back and cash the unused certificates in because that same person treated my partner of 12 years with such rudeness that he never wants to go back. I get my partner massage gift certificates for every holiday (including Valentine's Day) and he looks forward to every session. Now I feel like I've given him a really negative experience for his birthday and I am very embarrassed. I used to recommend this place, but now I strongly recommend against it.

Recommends

Shannamichellelolo

Joined 4 years ago

great low-cost massage. Mary has always given me an AMAZING massage (made even better by costing $39 bucks). The rooms are no frill and the bathroom could use some help, but if you want a great cheap massage then this is the place.

Doesn't Recommend

frndlygrl

Joined 7 years ago

HANDS DOWN The MOST UN-RELAXING MASSAGE EVER!!!. Ok, so I went becasue it was convenient and inexpensive. Here are my 10 big complaints. 1) Do not get room 1 unless you want to hear the receptionist and whomever chit chatting though your entire massage

2) NO Tranquil Music,,instead I was rubbed down with fast piano and Russian techno-not kidding

3) Too fast...massage strokes should be slow and relaxing not fast..I had to ask her to SLOW Down

4) Painful. I like it light. I asked for it light. I didn't get light... I feel like I received 'Indian Burns'- remember them?

5) I asked for attention directed on my lower back...we spend the first 1/2hr doing my upper back, specifically my neck which I didn't feel any tension in beforehand and now I do

6)The hr massage is supposed to be a full body, we never got to the front, or my head, and she specifially asked if I wanted both_-Yes

7)No manager on premises to speak with?

8)I Am mad at myself for having paid and yes I still gave her a good tip

9)Bad customer service. When asked if I enjoyed my massage by the receptionist and I said no, the receptionist looked unsympathedic, vapid and un- helpful

10) Am wating to here back from store owner to let me know what they plan on doingabout this..I want my $ back

To leave on a positive note, I can not speak of the ability of all of the theripist there and although I didn't enjoy my experience, my theripist was nice?

Recommends

Randi Schmelzer

Joined 10 years ago

Citysearch Editorial Review. It describes the setting as elegant and simple, but Massage Company facilities are more like doctors' offices than day spas. Clients won't find citrus-infused teas in the waiting room; instead, a water cooler, Dixie cups and a bowl of hard candies. Treatment rooms, however, are clean and comfortable, with atmospheric music and an occasional scented candle. You'll be treated to quality products and efficient therapists, but this is the spa version of fast food. The mostly part-time employees are each licensed professionals, some of whom also work at more fashionable spas. The standard treatment is Swedish massage, designed to relax with long, rhythmic strokes. For a higher fee, opt for a combination of treatments, including deep tissue, reflexology, shiatsu, hot stone and pregnancy massage. Esthetician services include facials and body waxing, but are not available at all locations.