Chrome Salon & Spa

12/08/09

Keenan is KING of Hair

by 1clare1 at Citysearch

I have never met a hairdresser who knows about color as much as Keenen King and his cuts are so sylish too. I work in entertainment and am quite picky as to who does my hair and the outcome, as it needs to look fastastic, as in camera ready, every time.

I have long, fine hair and he gives it volume and advised me how to thicken it too. I get compliments every time. I refer family and friends and he made my sisters hair, which is long and very curly, the best I have ever seen it in her life. Again, his expertise with color is "spot on" and I've had my color and cuts done in London, Boston and Los Angeles and he IS my favorite.

He took my hair from unhealthy and damaged, due to another hairdresser's mistake, to literally perfect. It takes time for hair to grow and damage to disappear so don't be discouraged. If your hair is damaged, he WILL make it look amazing while your hair recovers.

I really can't speak highly enough of his work and can recommend him with no hesitation. He is very experienced in hair, modeling and fashion so he knows how to make you look good. On a personal level, he is VERY professional and also laid back & friendly, so he instantly makes you feel comfortable. I enjoy going to do my hair with him!

I am certainly an impressed and faithful client of his and would follow him where ever he goes!

• Pros: His color technique is exceptional
• Cons: None!!

09/16/09

Kimmie

by KIMMIE SUX at Citysearch

I GIVE ONE STAR ONLY BECAUSE I HAVE TO. NO STARS FOR KIMMIE. I went to Kimmie on a Sunday at 2:30. She overbooked and I had to wait until 3pm until we started. I decided to go all blonde with brown underneath. She bleached my roots first and let that sit while she was working on someone else. She kept it on for a long time and I was getting concerned when she finally rushed back over to me and literally "slopped" the rest of the bleach on my head. The bleach was dripping all over.. She did it so half-fast. She left that on until it was "convenient" for her to rinse it out. Once I saw the color of my hair I was obviously freaked out (it was like bright yellow!!!). She was ADAMAMENT that it was not yellow. She suceeded in brain washing me so that she could go on to her next customer (who also had to wait like 30 min.s). I left thinking "maybe it does look ok"... -> WRONG!!! I SHOULD HAVE LISTENED TO MY GUT INSTINCT AND NOT LISTENED TO HER BS!!! She should have been more than happy to spend like 15 more minutes on toner seeing that I was concerned, but she's too selfish for that. VERY BAD CUSTOMER SERVICE. SHE DOESN'T LISTEN. When I tried to schedule an appointment with her to fix it she was NOT ACCOMODATING AT ALL. You think she'd be willing to squeeze me in considering I'm walking around like this. She wouldn't listen to me when I said I couldn't take off work to go to the salon and that I get off at 5:30pm. She obviously didn't even read or pay attention to what I told her because she tried scheduling me at 5pm. Finally, she sent me a rude text message, "u let me know". I tried calling her and she would never answer. Finally I left a message for her manager to call me to straighten things out since she wasn't responding to me. OF COURSE, then she calls all IRATE. SHE WAS COMPLETELY YELLING AT ME SAYING I"M HARRASSING HER!!! I just wanted the reassurance that she cared, understood and that she would schedule me ASAP. She's all, "I don't even know if your check is going to clear"! Where did that come from?! She didn't have a c.c. machine that worked so what other choice did I have but to write a check!? (Meanwhile, I checked and the check had already been cashed! She just straight up lied to me!) I was trying to get her to calm down and stop yelling at me, so when I started saying, "I'm sorry if it comes accross as me "harrassing" you, but... AND THEN SHE STRAIGHT HUNG UP ON ME!!!! I WAS TRYING TO APOLOGIZE AND CALM HER DOWN, BUT SHE HUNG UP ON ME!!!???? I THOUGHT THE CUSTOMER WAS ALWAYS RIGHT?! ITHOUGHT SHE SHOULD BE CALMING ME DOWN!!!!!

Go to Kimmie if you don't mind wasting money and time on a stylist who has MASSIVE ATTITUDE, DOESN"T LISTEN and WHO DAMN WELL WON"T HELP YOU IF YOU ARE SATISFIED!

• Pros: Good cut
• Cons: Bleach out turned yelowish-orange

06/12/09

So happy I found chrome

by CSMobileUser at Citysearch

I get peels and Botox at cosmitique med spa a few doors down and was referred to Crome, and they are the best! The stylists are all so sweet and they even added money in the parking meeter! I like that they have bumble and bumble products! My new favorite salon!!!