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Joined 2 years ago
Feel like a kid again.
My fiance took me here for my birthday earlier this year and I had a blast. We had dinner and saw as many shows as we could. We didn't stay at the hotel but I hear it's nice. The magic was top notch. I tried and tried to figure out how they were doing some of the things they did and just couldn't figure it out. I will definitely be going back again sometime!
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Joined 5 years ago
Out of their way nice.
This is a modest hotel that is on its way to being renovated, but it could not possibly improve its personal service: they will take care of your needs--even if they have to do it personally at some local place--and anything promised is always fulfilled, no matter the time of day or night. The rooms may be no frills, the service is 4 Seasons.
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Joined 4 years ago
Not sure about hotel.
Went here once to see the magic. The food was VERY expensive and you have to eat it. But it's an experience everyone in LA has to do once. A true LA "must."
I'm sure the hotel is great for tourists, but I've never been.
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Joined 3 years ago
unique warmth in customer service.
From the front desk, to the room attendants, everyone was exceptionally welcoming, warm and friendly, surely something I didn't expect on my first visit to Hollywood. My teenaged daughter and I felt so at home at Magic Castle, and will stay again.
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Joined 4 years ago
Free Mini-Bar Treats, DVDs.
Truly unparalleled customer service. I can't think of a place I've stayed with more personalized service, anywhere in the world. And such a fun place to stay! Free mini-bar and free movie dvds, a pool that is open 24 hrs, great help from the front desk staff if you are staying with kids, access to the private Magic Castle club, rooms with views beyond compare and space space space - many rooms include full kitchens and bedroom/front room arrangements with 2 tv's. Did I mention the free treats and mini-bar snacks? Last but not least, again, the service: whatever you are doing in LA, the staff will give you detailed assistance if you are doing business in LA, just coming to enjoy the sun with the family, or are out to hit all the best restaurants or site-see. Be sure to ask for pool toys, too, if you're going to take a dip!
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Joined 3 years ago
Pool views and amazing service.
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Joined 3 years ago
Close to everything!.
This is by far the best deal in Hollywood! Free snacks, Free internet & Free heated pool! It is close to everything in Hollywood, the Kodak, Graumans, The Walk Of Fame, Universal Studios, CBS, Beverly Hills & the Subway!! How can you go wrong?
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Joined 3 years ago
Best Service Ever!!!!.
The staff at the Magic Castle Hotel are amazing. They make every effort to ensure you have a wonderful stay and are very knowledgable about the City and locations of places. We recently visited with a large group for the national championship game, and the staff decorated the lobby with our team colors for when we returned. It was fantastic! I had a wonderful experience and will return for another visit soon!
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Joined 3 years ago
Friendly and accommodatiing.
I've stayed here several times, though not with my family, since I was here for the purpose of going to The Magic Castle, but I've witnessed the fun families with children have been having. For me, with a welcoming greeting at the front desk followed by help up the stairs with bags, I instantly feel very comfortable every time I'm there. What a pleasure it is to be able go back to the desk and request milk, soda or wine plus an assortment of snacks...all with no charge and all so cheerfully given. Sometimes the folks at the desk seemed to know what I needed (such as directions or a taxi) almost before I did! It's a homey, comfortable place with a caring staff: a good spot for one and all!
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Joined 5 years ago
Best service in LA.
Had my wedding @ Yamashiro and myself and my guests stayed at the magic castle hotel. They were fantastic. Coordinated everything, made that part of my wedding weekend worry free. Everyone loved it. If I could give them 10 stars I would.
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