What People Are Saying About The Dock Downtown
The Editor
Kim Cooper
Citysearch
In Short – Formerly only open to the decorator's trade, The Dock now welcomes the public to its twin warehouses packed with 20,000 square feet of fab furnishings from top-end retailers like Anthropologie and Saks. From wooden bedsteads to Moroccan hanging lamps, deep leather armchairs to silk Indian bedspreads, groovy modern rugs in thick wool and jute, decorative stone Buddhas to slightly bumped scented Illume candles, prices are 50-80% off retail and the quality is very high.
03/02/08
Horrible Experience
by brandobegal at Citysearch
I bought a couch from the Dock Downtown. After waiting 6 weeks for the couch to be delivered ,it arrived damaged. The associates in the store were completely unhelpful and unwilling to rectify the situation. DO NOT buy anything from this store unless you are in the market for a giant headache. I would not recommend them.
- Pros: parking
- Cons: terrible customer service
01/05/08
Worst Customer Service
by irish0305 at Citysearch
I ordered a custom couch. Not only did it arrive 2 weeks late, it was the WRONG couch. The Dock Downtown refused to exchange it for the right one. They just kept telling me "our policy is that all sales are final". Fine. I knew that going in to it. I spent $3,000 knowing I could not return my couch. But they sent the WRONG one. What is the policy on that? After several calls and personal visits to the store, the owner Ali never called me back. Unfortunately, this story ends in small claims court. Terrible customer service. And its a shame because their inventory is nice. But I wouldn't recommend anyone spend their money there. Go spend it somewhere they know how to fill an order and treat a customer.
- Pros: parking
- Cons: terrible customer service
09/27/07
Stay away
by hamptonroadster at Citysearch
I ordered custom furniture and was delivered the wrong item twice. The piece took two months longer than they promised and the only compensation they offered was free delivery (for the third time!!) and 10% off my next purchase. The sofa was nice but not worth the hassle.
- Pros: Parking
- Cons: Customer service
The Details on The Dock Downtown
Know Before You Go:
The Dock is hard to find, so bring a map and look for the signless lime green and brick building opposite the R.W. Zant Co.
Save Money:
Sign up for the email list to receive sale announcements and store coupons for up to $50 off already bargain prices.
The Extras:
It's not all as-is: sofas can be covered with the fabric of your choice or sized to fit.
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