12/19/08

Worst Maids Ever !!!!!!!!!!!!!

by madmama2

This cleaning service was terrible. They didn't clean anything they said they would clean. They spent an hour cleaning the inside of my oven (as if I care what the inside of my oven looks like!) and then didn't dust or clean the floors.

That isn't even the worst part. When I called to ask for my money back I was informed that they don't give refunds and if I stopped payment on my check I'd be taken to small claims court. How's that for customer service? They are clearly not interested in customer satisfaction. They initially offered to send out a crew to redo the job but then spoke to the house cleaners and recinded the offer. The house cleaner lied about what time they arrived and claimed to have left the contract here. None of which was true. Do not use this service!!! THEY STINK!!!

• Pros: None
• Cons: Everythingelse

12/18/08

Very Bad Service

by lessliep

Simply Put: They don't do a good job. We used We Clean America 4-5 years ago but stopped using them due to unreliability, but stupidly decided to give them another try. The first two times they cleaned our house they did an OK job...the rooms of our house were clean but nothing to write home about. The third visit however was another matter altogether. They charged us $130 (we do have a pretty large house) for 3 hours, and at the end of that time, I got a call from one of the managers telling me they weren't finished and needed an additional hour (which would cost another $48!). So $178 to clean our home. I said no, and came home to a house that was pretty dirty. They cleaned our upstairs bedrooms first (which weren't so messy) but left the downstairs (which everyone sees first when they walk into out house) including the kitchen - which is our messiest, most used room - dirty - stovetop and kitchen counters not even touched! Pathetic, if you ask me. Based on the other horrible reviews here and my own bad experience, I won't use this service again. I would urge anyone in their right mind to take my advice and NOT use this very substandard company. They're lazy and the management couldn't care less.

05/23/08

worst house cleaning, please dont hire them

by valencia2santaclarita

First scheduled cleaning service on 5/10/08 at 1Pm. No one showed up

till 4Pm, i called and cancelled the appointment and took it for next

week 5/17/08 @ 1pm. Maids came on time and asked me to write a check for

$75, which I did(my mistake). they didn't want to clean blinds and fans.

To take care of all these issues before hand, I called the maid servce

and talked to guy with name "Alex" and explained him and then he

talked to the maid and supposedly told them to clean everything. Finally

they started cleaning and obviously they didn't touch blinds, windows or

fans. They went staright to restrooms used strong chemical spoiled the

chrome coating in the bathtub. They didn't clean the shower door and

when I told them, they started laughing. So we decided we will take it as

money wasted. So again i got a call from a guy named "Bill" and I dont

know why he called me but he started saying oh! we are sorry, those

maids are inexperienced and new so obviously thwey can't do their job and

he told me he will take care of it.

After they were gone i called Alex, was told he will take care of it.

So no calls till friday i.e 5/23/08. finally I got hold of him and

didn't do anything. His explaination was we can't control quality and we

sent 3 people instead of 2 so they obvoiusly must have done good job. I

asked them to sent someone to look at it, he told we dont do that since

you might have made it dirty. Maids told them they did good job. Finally

Alex said report to agency we don't care. I called them during cleaning and 5 mins after cleaning, they should have come that time itself but they waited for 5 days to tell me i might have made it dirty without even looking at the house. I request all consumers to pay few bucks extra and get better cleaning maids next time. dont go cheap and definitely dont go with " We clean america"

• Pros: cheap price
• Cons: rude customer service, unprofessional maids