best service, full price, not good car service, professional drivers, bad experience, love la
Proceed with Caution....
It's approaching my wedding anniversary and I am reminded of the bad experience my husband and I had with Pronto Limousine. I have not written a review before but I feel this experience needs to be heard even months after. I requested the use of their limo services for my wedding, they were supose to greet us after our grand bubble departure from our guest and family, to our big surprise they were not there. I was so upset on the happest day of my life. I waited on the curb in the parking lot, watching my guest leave. The best man called the company to see what was happening with the driver and all they can say was that the driver was on their way. He arrrived about 12 to 15 mintues late. Now this would have been okay if it was a party night on the town but it was my wedding and being on time was very important. I knew ahead of time that my guest and vendors may have an issue with finding the location so I map out detailed directions and attached them to all invites and I emailed the all vendors and followed up that they received the directions. Everyone confirm yes they received the detailed instructions including Pronto limousine, I know that for fact because we had to make last minute contact due to that fact they had us down for a sedan but we wanted and were quoted & charged for the limo. So after our honeymoon we learned that we were OVERCHARGED and had to get that over charged reverse. We requested to speak to a manager but did not get him so we left him a message. After a couple of calls we got him and told him about our situation and then continued to tell him about our experience on our wedding departure. He said he will look into the overcharge and reverse the charges if in fact we were double charged. Now as for the limo services he said that it is not like them to be late and wanted us to experience their great service so he said he would send us a limo service for one night free of charge. That NEVER HAPPEN!
It wasn't about getting something for free because we paid full price for their late services on my wedding night and my husband even tip the driver because we did not know the driver side of the story. They correct the overcharged as we noticed in our monthly credit statement. I will forever share the memories of my perfect day with the experience and services of Pronto Limousine. It's the Day you've been dreaming of your whole life, you want it to be perfect then proceed with caution if you used this company.
Excellent on time service with courteous drivers and competitive rates.. This has been my second 5 day visit to the LA area. The first was in October and the second I just completed. I found Pronto Limousine able to meet all my travel needs be they business, leisure or pleasure. I made all meetings on time, met with friends and family and the occasional night out for fun. The drivers were professional, courteous and patient. My routes were carefully timed and executed to get me where I needed to be on time. I would book a different car depending on my group or activity. I also found them to be flexible as sometimes my needs changed. Superb value at competitive rates. I will always be a customer and encourage others to try this service for their LA travel from landing to takeoff.
Prompt, efficient and reasonably priced limo service covering the greater LA area!. I've taken many car services since I travel once to twice a week domestically and abroad and found that Pronto was receptive and personable when I booked a car. More importantly, the car showed up on time, there was virtually no hassle with my bill, which was delivered via email as a pdf attachment, and the prices were reasonable considering how much a taxi costs and how much traveling by other limo services costs these days. I think they're definitely worth a try if you haven't found a good car service covering most of the LA area. Good luck traveling!
Editorial Review. Luxury sedans, stretch SUVs, vans and limos with bars, TV/VCRs, stereos and leather; service to O.C., San Diego, Vegas.
The best service for weddings, travel, parties, etc. I love it so much and would be the service I'll recommend to anyone. I love L.A.. I believe that this service is the best service in L.A. I can have my personal chauffeur take me to the places that I need to go and everything. I love it.
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