Recommends

Nicole C.

Joined 8 months ago

The Fireside Lounge offers sweeping Pacific views and stunning sunsets.Light bites include ceviche and sushi. Cozy up next to the fireplace.

Recommends

nokeslaw

Joined 3 years ago

Great place / reasonable price. great location. beautiful lobby and great back deck overlooking the pier and ocean. the deck features cozy seating around fire pits. the breakfast buffets is wonderful. we had a couple of problems, but they were quickly taken care of. our room was not ready when we arrived at 5:00 p.m. we had to wait about 20 minutes. the hotel gave us $150 credit that we used for cocktails, breakfast, etc. our air-conditioner was out when we arrived back to the hotel around 10:00 p.m. but a repairman came 5 minutes after we called and had it fixed in 15 minutes. we would stay there again.

Doesn't Recommend

socalipa

Joined 6 years ago

Review of Papillon (Loews' Cafe/Lounge). I met my friend for dinner at Loews since she was staying at the hotel for a conference. We decided to try out Papillon because we wanted something a little more laid-back than their feature restaurant, Ocean & Vine. We sat under a glass-enclosed section instead of utilizing the firepits because we were afraid with the sun going down, it would be cold. We had a great view of the ocean and the pier. But that's when everything wonderful stopped.

First of all, we needed to flag someone down in order to place our food order. The waitress was monosyllabic, but nice enough. Though she couldn't explain the happy hour menu very well. The food was very good (we ordered the sliders, tuna tacos, calamari, tomato basil soup, and scallops), and that is the ONLY reason they are getting 2 stars instead of 1.

What followed was inexcusable. We ordered dessert, and when it came to our table, I took a big bite. My friend got her spoonful, but before she put it in her mouth, she spotted AN INSECT on her spoon. After having to flag someone down AGAIN, the plate was taken away from us and we were promised a fresh one. (I know many of you would be repulsed at eating anything after seeing an insect in their food, but we've both seen worse.) NO APOLOGY WAS MADE - only the reassurance that another dessert was on the way. However, what really took me over the edge was that THEY CHARGED US FOR REPLACING THE INSECT-LACED DESSERT!!!

Never again will I eat or step foot in that establishment again. If there was a manager close at hand, I would have complained to high-hell. But since it takes so long just to get regular service there, I simply took off and never looked back.

Recommends

Contributor

Joined 10 years ago

A Santa Monica landmark and full-service beachfront hotel.. In Short
Santa Monica's first beachfront hotel has a lot more to offer than its superb surfside setting, although the ocean views, sea breeze, memorable sunsets and private access to the beach are all pretty fabulous. Located within walking distance (that is, if you don't mind walking) are the seaside city's main hubs--eclectic Main Street, the Pier and the Third Street Promenade. The 342 guest rooms--decked out in simple yet sleek furnishings and subdued, soothing tones-- feature wireless and high-speed Internet acces as well as TVs in the bathrooms. The award-winning Ocean and Vine restaurant lures hotel guests and local visitors alike, while the full-service spa welcomes its fair share of Hollywood stars with treatments that range from standard to New Age.

Doesn't Recommend

krjoma

Joined 6 years ago

Dirty. There were black hairs in the showers. The jacuzzi area was dirty. The massage room smelled of amonia. When I contacted the manager she had no interest in addressing my concerns.

Recommends

jodiesue

Joined 7 years ago

Best hotel to vacation with your dog!. I knew that the Loews Hotels were dog friendly hotels, so I was expecting to slip in unoticed with my dog, and have to keep her quiet for the next 2 nights. I was pleasantly surprised that my dog (who I treat like my child) was greeted with open arms and big smiles from everyone. We had a great room on the first floor, with a big patio for my pup to run around. I ordered room service for dinner, and smiled when they sent up dog bowls, a place mat, Fiji water and dog treats for my pup, all without me asking. Customer service was exceptional, the staff was always smiling and ready to assistance me with anything I needed. I will most definately be staying at this and other Loews hotels again.

If you want to spend a couple of days away with your pet, don't look anywhere else, just make a reservation at The Loews.

Recommends

marinagirl78

Joined 8 years ago

Most Romantic Hotel in Santa Monica. I've stayed at several hotels in SM, but this is my favorite. The rooms are beautiful, and the views at night are spectacular. At night, go down to the lounge and grab a drink to take outside by the pool and watch the lights on the ferris wheel at the pier, or a beautiful California sunset. Great location and beautiful hotel with terrific staff.

Recommends

montela

Joined 7 years ago

Great view, Awsome service !!. I come to LA a couple times a year and have stayed at alot of Hotels over the past few years and The Lowes Hotel is one of the best... The service is great and the view is awsome !!

Recommends

micky20102005

Joined 7 years ago

Best overall service. We wanted a quick getaway from our city life and kids. We had a gift certificate we won from a fundraiser and thought we would get an ok room, but we were delighted to get a room with an ocean view! Not only that, but Billy the gentleman that checked us in, comped us a bottle of champagne and strawberries. My husband had a massage with Nancy and I had one with Regiani, both of which were fantastic and left us feeling very relaxed. We had a lovely breakfast in the new Ocean and Vine restaurant. The fruit and buffet were all incredibly fresh.

What a delightful restful weekend!

Doesn't Recommend

mollywiseley

Joined 9 years ago

Loew's...not that nice. The room was not as nice as it could have been.

The balcony was just a step out,the motel is not on the beach. The parking was $25 a day and was all valet.There were a lot of private parties that overtook the pool and lobby and we felt unwelcomed. The pool is very small,not a good pool for kid's.