09/02/09

Worst Customer Service Experience I've ever had

by hberryman

I rented for AtWest two weeks ago because it was the only place that would rent to me because of my age. First off it took about two weeks for them to confirm my reservation after leaving several messages and having no one return my calls. Secondly I left and iPod in the glove compartment, which I realize was my mistake. I realized it the same day I returned the car and call AtWest and spoke to an employee that said he would check the car and call me back. Five hours later and no returned call I called him again and was hung up on. Over the course of the next two weeks I called about seven different times and none of my calls were answered and I left four voicemails and never was my call returned. Not only were they rude when I finally got a hold of some one they yelled at me for my repeated phone calls. This company hires dishonest employees and I will never work with them again. I'd rather take the bus.

02/22/09

Not recommended

by irishgirl2009

I made a reservation online with Atwest rental cars. When I got to the airport and called the agency someone on the phone told me that they did not have any cars left. I asked why I even made an online reservation?! They did not bother to hold a car for me and I was stuck at the airport trying to make immediate reservations with another agency. The price might be cheaper, but soo not worth it.

• Pros: price
• Cons: did not reserve my car for me

11/21/07

avoid ATWEST car rental at all costs!!

by redapplegumball

booked a car with Atwest in los angeles.

waited 40 minutes for them to pick me up at airport; had to call four times to get them to come get me.

then sat in the Atwest office for 30 more minutes while they tried to find a car for me.

they finally brought the old Corolla around and said "sorry, we don't have time to wash it". it was filthy inside and out, with food scattered all over the interior from the last renter, and gum on the seat.

I called the Atwest headquarters office in san diego and spoke to someone who identified himself as a manager. when I said that I expected a discount for getting a filthy car, he YELLED at me "THAT'S THE WAY OUR CARS ARE -- TAKE IT OR LEAVE IT!!!".

I have never encountered a less professional, more poorly managed, worse quality company in the travel industry than Atwest.

pay a few bucks more and save yourself from having Atwest ruin your trip like they ruined mine.

• Pros: none
• Cons: filthy car, incredibly rude "manager", incompetent attendant, lots of time wasted