Pasadena >Beauty >
Tanning >Sun Works Tanning
2300 E Colorado Blvd, Pasadena, CA | Directions 9110734.146072 -118.103120
Neighborhoods: South East
HORRIBLE customer service. When I bought my package here, the sales associate informed me that I could freeze my account if I was not going to be able to use it, and then unfreeze it when I was ready again. They also promised a free tan that they would throw in if I purchased a package that day. I knew I was going out of town and liked that I would be able to freeze the account, so I went ahead and purchased 1-month of unlimited tanning.
When I left I froze my account, and recently unfroze it and started using my sessions again. I went in again today, and the owner was working at the shop. He told me they no longer freeze accounts, that I had been misinformed, and have no sessions remaining.
I attempted to explain the situation to him, and he began talking over me, raising his voice, and arguing with me at some points.
I can understand that there was a miscommunication, but at a manager and owner he failed to educate his employees on their policy. Furthermore, his unprofessionalism absolutely BLEW ME AWAY.
There are plenty of tanning salons around, I would recommend fellow tanners NOT to support Sun Works Tanning and to give your business to a place that deserves the support.
best tanning salon in the area – i went to Sun Works for the first time in may, i tried the mystic tan, the result was great( very nice golden color) but it only last about 5 days so i decided to opt for a real tanning bed with UV rays, i didnt know anything about tanning, the customer representative was very helpful and knowledgeable about tanning beds and lotions. i felt immediatly more advised about tanning , beds and very confortable. i m still tanning but following their personalised tanning program. they are not trying to sell you a tanning, they reallly follow up with their service and always advise you with new products and if they consider regarding your tanning history that you are over doing tanning they will let you know and they will explain you the best way to get the best results.
i love this place and i really trust them!
Best combination of beds, clean, and never busy! – I love Sun Works.
Theyre sooooo clean...by far cleaner than most other tanning salons I've been to. AND theyre NEVER overly busy so there are no waits. They have both the Matrix and the Orbit, which are the best machines in my opinion. Also, the girls working there are super sweet and helpful.
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