Umami Burger

Doesn't Recommend

jeremy w.

Joined 7 months ago

went here, walked out and then i went to eat to eat at juicy burger.

Doesn't Recommend

Johnathon M.

Joined 11 months ago

Their hamburgers were pretty good along with their potatoes, but as for a business itself, its stops right there. The place is small and gets really stuffy, and the service was very mediocre. Our waiter never smiled and was very rude.

Doesn't Recommend

sueinthepark

Joined 8 years ago

Ok--so I'm vegetarian...but at least COOK the veggie burger!. So I'm obviously not here to rate the meat burgers...

I've been wanting to try the Earth burger, and everyone was raving so I gave it a shot. I ordered the Earth Burger and a side of sweet potato fries. After waiting for more than 30 minutes, the fries came covered with brown sugar (which is not noted on the menu--anywhere) so I had to return them. They asked me if I wanted another order with no brown sugar, I said no thanks. The mayo that they brought out for dipping has now been on my table for 30+minutes and has now changed color...made me change my mind. They brought out an order anyway. Fine. I had two bites that were ok until they brought out the burger.

The burger finally comes out (about 40 minutes now) separately and was ICE COLD. After trying to find my server I had to ask for a manager. The server did ask if I wanted another one, but I don't have an extra hour or two for lunch so we called it a day and I left with an empty and disappointed tummy.

Recommends

Amanda Grace

Joined 2 years ago

Best Burger in LA. Umami Burger serves the best burger in LA, hands down! The truffle burger is my absolute favorite and their ketchup is homemade! My waitress, Nicole, rocked! The service was amazing and the food was delicious!

Recommends

Jessica Hundley

Joined 4 years ago

Citysearch Editorial Review. There’s been much ado about Umami, the specialized burger shack dreamed up by local restaurateur Adam Fleischman. This Los Feliz location was once occupied by Cobras and Matadors, but now folks flock to this famed spot for ‘fancy burgers’ east of Western. While good, the burgers may not quite be the religious experience one might expect. But there are reasons for the hoopla--the burgers have the visual appeal of a sculpture amid Zen gardens, resting solitary at the center of a pure white plate, perfectly formed discs of brioche bread, buttery meat and your choice of toppings. The simple but comforting Asian aesthetic extends to the surroundings, which are of the warm wood variety, and to the name of the place itself. “Umami” is Japanese for that most elusive, “fifth” taste. Sweet potato fries and onion rings here come with roasted garlic aioli or a house-made ketchup crafted with a secret five-spice recipe. There is also an assortment of Japanese beers, fine wines and desserts on loan from Milk and Cake Monkey.

Doesn't Recommend

KelleK

Joined 4 years ago

NO LONGER EXISTS. I used to frequent this location but it no longer exists. Not sure when it closed but when I called today she said it is now an Umami Burger

Doesn't Recommend

snoee

Joined 5 years ago

Everybody's doing it... The food is tasty, and the ambiance is pleasing but the buck should stop there. Unfortunately, you will spend several bucks just to tease your appetite. Go if your into paying a lot to 'fit in and be coool'.

Doesn't Recommend

detmarlow

Joined 5 years ago

The absolute worst service I have ever encountered!!!!. We brought guests here in town from NY. I made a reservation for 5 people plus a baby (who slept the entire time in his car seat so he was fine). The host was obviously not listening to me when he wrote down the reservation for 4 including the kid. Wrong. The host and one of the waiters proceeds to tell us to have a drink in the wine bar (not on them) while we wait for 15-20 minutes for the next table (turned out to be 35 minutes). They really did nothing to try to make up for their error.

When we finally get a table, we are treated to the most inept waiter on the planet. We had to ask for place settings, had to ask for water refills, had to ask for more drinks, had to ask him to clear plates off the table. This is a tapas restaurant, there are a lot of plates and not once did he give us new plates to eat off of. He also put a wrong order it and took forever to come back to the table.

Luckily, the food is great and can stand on its own even with the terrible staff; otherwise it would have been a completely miserable experience. Does management not train anyone?? Now that I mention it, not sure if there was any type of manager there.

Unfortunately, we really enjoyed the food but the service was so unapologetic, that I will never go back there again.

Recommends

fool_me_twice

Joined 6 years ago

Explanation of credit card charges:. (It is not my job to defend this restaurant, my wife and I are looking for a good place to go)

Your credit card company will often authorize 20% of the gross amount, not the restaurant or even their merchant services company is responsible for doing this. Visa, MC, Amex does this to ensure that there is room enough for you to leave a tip, using the standard 20%, as the person below states. In a few days, that amount will be replaced with the amount you actually tipped, even if it's zero. It can become alarming or even an inconvenience but it's not the the restaurant's fault. Having an inept manager on the other end of the line unable to properly explain the situation is quite another thing. The reader states he/ she was a bartender in a past life but not having run across this situation before is surprising to me.

Doesn't Recommend

jnunes

Joined 5 years ago

I feel ripped off.... Firstly, we have eaten at C&M's several times (both locations) and had a really good time. On our most recent visit, we went with another couple. When bill time came, everyone had cash but me, so I put the whole thing on my credit card and collected everyone's cash and used it to leave a generous tip. I tended bar for nearly ten years and always tip AT LEAST 20%. I also know that we always preferred to be tipped in cash, so I zeroed out the tip on the receipt and did just that. Three days later, when the charges showed up, the C&M staff saw fit to add in another 20% to my credit card despite my having zeroed out the tip. I called and talked to the manager who seemed quite smug and arrogant about the whole thing. He did not even offer so much as an apology.

As much as I sometimes wanted to mess with the tip section of a receipt when I was bartending, we never would have as it is UNETHICAL and DISHONEST.

You guys are jerks for that and we won't be back!