Portofino Hotel & Yacht Club-A Noble House Hotel

Doesn't Recommend

urbanadventurer

Joined 6 years ago

Bad experience - wouldnt go back. Very disappointed. Paid $350/night (incl. parking) for an "oceanside" room, but this hotel simply is not in the $350/night league......

First "oceanside" room they gave us a small room that looked out onto a stone wall over a concrete wall. After paying an "upgrade fee" the next one they gave us had a strong chemical smell - even after opening windows and spraying cologne. Next room they gave us had no heat - after the staff reset the unit and promised it would warm up slowly, we went to bed with sweaters on and froze. Didnt sleep well at all......

Staff was not sympathetic at all, and really a bit rude. Also - the bathrooms all (at least oceanside) contain earplugs for the noise of the Seals barking. Cute for about 5 minutes, then becomes very very annoying.......

Worst hotel experience in recent memory - and Ive done a lot of travelling.