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01/18/12
BIG RIPOFF
by HOMEOWNER2
I called yesterday and spoke to a women on the phone, I specifically told her that I had a Noritz water heater that needed tp be flushed out with vinegar (reg maintenance, required once a year) She quoted me for $105 for the vinegar flush. She was extremely eager to make the appt for the next day, which was fine with me. However the technician guy comes out and says I need about $800 worth of work done to the tankless heater which only cost $1000 and is about 5 yrs old. I have no problems with the heater currently, but they were now insisting that it was installed incorrectly and needs a valve kit to be installed along with a bunch of other crap that I'm sure is lies. I said No I don't want the work to be done, then they said they couldn't flush out the system because I don't have the valves for it but they were still going to charge me $105 for the service fee of the man to come out. Long story short I argued with them on the phone and said I wouldn't pay anything esp if he didn't do anything and I would take it up with the BBB if I had to. At this time the technician left after we said we wouldn't pay anything, some manager I spoke to tried to tell me I was responsible for the $105 and put me on hold, I hung up[ on him. A couple minutes later the technician came back and said he was authorized to do the vinegar flush for $105 although we didn't have the valves. He did it with the supervision of my husband ( I wouldn't trust him in case...) These people are a total rip off, for every call they get, they try to sell/repair/replace the heater although its is not needed!! And if you don't do the work they recommend they still want to charge you $105 for coming out for nothing, that's how they make their money. They don't tell you that on the phone
09/19/10
Great Job, Fast Service
by johnson799
Its Sunday morning I just woke up to a leaking water heater fun huh! I was really happy when the guy from Payless showed up he had the Equipment on his truck ready to get to work when he got here. he put in a 50 gallon very clean work & looks much nicer than the old one.the guy was really helpful and explained everything to me.
06/11/10
Were Always use these guys! Great Job!
by Chau1297
best work with the best price we always use payless water heaters, they also have a price guarantee! thanks for the good service
05/26/10
Quick & Professional Service! Great people
by StuddenJ
I just had a Guy from Payless Come to Our Home. We thought it was the water heater. But it turned out it was just a leak on one of the copper supply lines. So My wife & I were freaking out. Cause we thought this was gonna cost a ton of money to Replace. But the Guy Chris From Payless Replaced the line in 15mins stopped the leak & saved us a bunch of money. He said just call us back when its really leaking, Thats when we will replace it! Now I can go to work. Plus I didn't have to buy a new water heater today! Thanks everyone at payless to the phone lady to Chris Everyone was great!
05/26/10
Quick & Professional Service! Great people
by StuddenJ
I just had a Guy from Payless Come to Our Home. We thought it was the water heater. But it turned out it was just a leak on one of the copper supply lines. So My wife & I were freaking out. Cause we thought this was gonna cost a ton of money to Replace. But the Guy Chris From Payless Replaced the line in 15mins stopped the leak & saved us a bunch of money. He said just call us back when its really leaking, Thats when we will replace it! Now I can go to work. Plus I didn't have to buy a new water heater today! Thanks everyone at payless to the phone lady to Chris Everyone was great!
The Details on Payless Water Heaters
Place Categories:
- very professional payless water heaters
- great guys
- great done right
- great clean work
