09/25/09

Well Worth my Moola MOO

by ccallahan123

When I recently took in my slightly outdated Powerbook Superdrive to be repared I was very happy with the way everything was handled by everybody involved.

I was promptly greeted and I spoke with the technician and explained what was happening with my computer and he said he would look into it. Before the work day was over he had found the problem and already had an estimated total and a time frame for it to be repaired.

The Staff was excelent and the service was superb. I will always go to Computer Works for my computer problems!

• Pros: staff, cost, time, everything
• Cons: none

06/10/09

Uses at your own risk!

by GG1357

I took a Hewlett Packard printer to be repaired at this place and it was a HUGE mistake. After six attempts at fixing the printer and over $200, I just gave up.

After the first two or three visits to bring the printer back, I wrote an email to their customer service. They assured me everything would be taken care of. This is when they pawned me off on a technician who wouldn't show up and kept giving me excuses. Finally, he simply said it couldn't be fixed. No one called, no one offered me a refund of my money.

I just recently signed a printer maintenance contract for several thousand dollars a year with another company and when they made a visit for another printer, I asked them to see if they could do anything for the one that Computer Works assured me was unfixable- 20 minutes later it was working and is STILL working in great condition!

They obviously don't subscribe to "do it right the first time" and when they aren't knowledgeable enough to fix it, they sure don't subscribe to making the customer happy. $200 right now, or thousands a year? It's the shortsighted nature of their business that is the problem and they want the money right now and care little for the customer. (By now it's obvious I was testing the waters with Computer Works to sign a contract with them, but they sure missed the boat!)

Lastly, waiting in line to be helped at their repair center is a lesson in their ability to do the job right. The people that work there think everyone is an idiot and an inconvenience. They charge exorbitant amounts for silly repairs and ultimately, they don't know what they are doing! (The answer to my question of what was wrong with the printer when I picked it up the first time was "our technician worked his magic with it"! And, sure enough, it didn't work and there were more problems with the printer than when I brought it in!) Yet, they talk down to people when they don't even have the knowledge to fix it themselves. Great approach to customers, huh? (You can read other reviews of people who gave up on them and fixed it themselves!)

You are risking money, time and a lot of aggravation if you use Computer Works, so consider yourself warned!

• Cons: Technicians are not knowledgeable, customer service is terri

04/06/09

Great Customer Service & fast repair

by MarthaH

I had no idea what happened to my laptop. I took it to them and they had the tech come out and explain everything to me and what needed to be done. My hard drive had crashed and I was so afraid that I lost all of my grandchildren's pictures. They were able to recover my pictures and make my laptop like brand new. Thank you!

• Pros: There repair guy was so helpful
• Cons: Nada