WagVille

11/23/09

Too Much Change!

by doglover999 at Citysearch

We had our dog groomed at Wagville all last year—during 2008. The tall blond groomer (Tad?) was GREAT, and Wagville even won an award from City Search for best of grooming in 2008, for this groomer's impressive work. That blond guy was really an incredible groomer! HIs grooming left the dogs incredibly soft and his haircuts were show quality. BUT, those days are gone! Like most staff members, that great groomer is now gone, and his replacement does NOT do the great job that tall blond guy did (how we long for our dog to be soft and well clipped again!) Hummpfff! Groomers, reception staff—NO ONE stays working for long at Wagville? What is going on with that? We aren't going back to Wagville—something is wrong there...!

• Pros: Good Location
• Cons: Constantly Changing Staff and Quality!

04/16/09

Great experience with Dog daycare and boarding

by ERLieb at Citysearch

I needed to find a place to leave my 6month old terrier mix Fritzi for 3 1/2 weeks, and was really upset/nervous that I had to leave her behind while I travel. We tried Wagville and are very satisfied.

They have an extensive application/evaluation process which to me was the first indicator of the quality of service, they ensure that the dogs they accept are healthy, and that they have the appropriate temperment for a cage free facility. The place is clean (smells a little but I think that's to be expected) In fact if you watch the webcam you see they are often mopping the floors, and they do a big clean-up at night.

I had the most contact with the owner Julie, it is obvious that she loves dogs and that she wants the experience at Wagville to be a great one for both owner and dog. I was impressed with the indiviual attention we got. After Fritzi came home after staying with them for a several hours of daycare, she became very clingy, I emailed Julie to ask her if she had experience with this, She emailed me back right away gave me some great advice and even offered to try a few different things at Fritzi's next visit, free of charge! They have different sleeping area options, something for everyone really, whether your dog sleeps in a crate, in his dogbed or in your bed, they do their best to recreate that environment for your dog. (at different fees)

A few days later we left Fritzi at Wagville for her first overnight stay (she's never been away from us for longer than a few hours) and she did great! We were able to watch her on the web cam all day, we saw first hand the attention they get from the staff. When we picked her up we even got a "report card" for Fritzi detailing what she did, who she made friends with and her behavior during her stay. Fritzi seemed happy, and apart from being totally exhausted (which we were warned about!) she did not show any signs of stress.

The day after we picked her up from her overnight stay, Julie emailed me to ask how Fritzi was doing and she remembered to ask about the "clinginess" issue I'd had the week prior. (Fritzi was totally fine)

So far my experience with Wagville has been a positive one, I will board Fritzi with them one more night and leave her for the entire next day as well, and then make our final decision regarding the 3 1/2 week boarding.

One of my main concerns is the price. I think if you are looking for daycare or you want somewhere where your dog can play (besides the dog park where you don't know the kind of dogs are runnin' around in there) Wagville is very reasonably priced. However the overnight stay is $50 per 24hrs, I found that this is about $10-13 more than other cagefree boarding places. If I was leaving her for a few days, I wouldn't mind, but I will be using their services for 25 days, so it will be very tough for us. The really nice thing is Julie did say she would work with us on the price so we'll see.....I will update my review as I get to know them better.

• Pros: Cage-Free, Good Customer Service, Web Cam
• Cons: Overnight stays are pricey

11/20/08

Grooming first rate and the best foods

by lalaidbackguy at Citysearch

Our dog and us really enjoy Wagville. He needs to start going there for daycare, right now just goes for grooming and to get his fancy frozen foods. I was surprised at the negative review about the grooming but then the reviewer used foul language, so I guess they are just like that. The groomer is a big tall guy that does stutter, but he sure listens to us! Our terrier has never looked better and that groomer always does just what we want, and we change it sometimes, so I mean that. Of course we don't use foul language, so maybe that makes the difference! Groomers service is very good, sometimes he calls us personally rather than just the receptionist. Terrier clipping is beautiful. He got us hooked too on the raw frozen food which has really helped with the itchy skin and endless scratching the dog goes through.

I think what we like the most is that nails always get cut but are not sharp and the dog smells amazing and is so soft. Other places do okay with the haircut sometimes but the dog does not smell nearly as clean and good. They have a monthly teeth cleaner service too. He told us that our old boy needed this and that was why his breath is bad smelling so will check that out soon. Wagville sure does have a lot to offer and good help too. They care for our dog and we can tell that. Recommend them highly.