The Bluebird Bakery and Cafe

04/23/09

Great Cupcakes, TERRIBLE Service

by LAFoodieGuy at Citysearch

I've been to Bluebird twice, the first time I was drawn in by a review I read online of the cupcakes. I stopped in and picked up a few, and the girl behind the counter was cold, rude and gave me attitude for no apparent reason. However the cupcakes are absolutely fantastic, better than the more well-known bakeries in Beverly Hills by far.

I stopped in on a whim a few weeks later, thinking about lunch and a cupcake and hoping the service situation was a one-time thing. It wasn't. A different server helped me, and again gave me attitude for no reason. When I asked for napkins she totally ignored me. I finally reached over the counter and took a few myself after patiently waiting over 5 minutes, and when she spotted me she gave me a very dirty look.

Management needs to give their bakers a pat on the back and their servers a pink slip if they want to keep this place going.

• Pros: I'm a big cupcake fan, and these are the best in town
• Cons: Rude servers, bad service

04/16/09

BAD

by MaryMC at Citysearch

This is the first time I have written a review for anything and i am a very easy to please person esp when it comes to food.

I called in an order and spoke with Vincent. I asked if I could make my own wrap and he was unfriendly and asked what i wanted. To make it easier I said i would like the southwestern chicken wrap with no meat and no cheese and add rice(i am recently vegan and trying to make it work).

What i received was a wrap filled with rice and a little of the black bean and corn relish (no avocado, lettuce or tomatoe) I was disappointed & decided to i emailed their website explaining my issue. (never done that before either) Vincent wrote me back and said he was sorry and he would like to try again and it would be on him. i thought that was great.

so today, a week later, i called up. I spoke with vincent and said i'd like to try again. i said the same order... his response was "Woah Woah this order is too hard for my kitchen, if you are going to be ordering these a lot there needs to be a veggie wrap." I agreed. It would be nice if your menu had a veggie wrap. he says "i'll make my own for you" ok..... (i am hoping what he makes is better than what i asked for but really all i wanted was my order- a wrap filled with lettuce, tomato, avocado, black bean relish and brown rice) so i agree to have whatever wrap he thinks would be good.

I open up my wrap and its filled with lettuce, tomato, hot peppers, green olives, cucumber & beats. side note : I am not a rabbit.

I don't like empty promises of making things better when you chose to not listen to me. I'll never go back.

• Cons: awful service

01/25/08

Simply Wonderful

by Uberskiper at Citysearch

The food is fantastic, the atmosphere is cozy, and their cupcakes are to die for!

This is really a great local spot. The quality of their food is outstanding. The wide variety of the menu items is just what a regular lunch crowd needs to keep them coming back without getting dull.

I highly recommend Bluebird.

• Pros: The food, atmosphere, service
• Cons: can be crowded, and parking is bad