The Natural Face Place

12/31/11

TONI IS THE BEST!

by Isabella Lange

I just came back from a facial with Toni and read the one star review below - and was shocked! I've been going to Toni now for over a year and not bothering to even look at super-low- price facials available on Groupon and other sites - because Toni's facials are the best! Not only is she lovely and warm, she always gives me the most personalized, thorough facials for my skin's needs at the time - and I walk out of there feeling totally refreshed! The treatment today was deep - yet I'm going to a New Year's Eve party in a few hours - no blotches, just glowing skin. The reviewer below complains about Toni having bad "receptionists" - it's ONLY Toni, and sometimes she's busy with a client, she doesn't always have availability that same day. I also know she takes expired coupons. I'm a coupon buyer myself and I know how it feels to have to use one at the last moment, but the reviewer shouldn't slam Toni without having at least met her! This is an intimate facial studio, not a large glitzy one - so, no receptionists - but when you're on Toni's table, with soft music playing, she is entirely focused on you, with her arsenal of "tools" - the hydrofacial is magic! I can't give The Natural Face Place enough praise!

09/19/11

Wish I could give ZERO stars.

by Maggie Magpie

Horrible, horrible customer service!!

I bought two deals with these people on living social a year ago. They had no one to answer phones and I spent weeks trying to schedule an appointment with these people to no avail. My vouchers were about to expire tomorrow and I called for one last try with these awful people today just to see if I could redeem them. A year later this excuse for a salon still doesn't have a receptionist!! I left my last and final message and waited.

Later in the day I still didn't receive a call back so I called living social to refund my deal and get my almost wasted money back before it expired. While I'm on the phone with their customer support- the crack pots at The Natural Face Place call me back.

When I checked the message they left for me it was the NASTIEST most ridiculous and rude response I've ever heard from a so-called professional business in my life. The woman is snickering on the phone that if I don't pick up they can't schedule me and 'what KIND of person calls on the last day' (I've been calling for a whole YEAR, lady!) and that I need to learn how these things work and pick up my phone. RUDEST message ever basically. Then she accidentally leaves me another one but for a different person (un-organized, un-professional) for someone else who was complaining and leaves them the SAME RUDE MESSAGE! I can't believe this horrible woman goes through life speaking to people in this manner!

....Me? Pick up MY phone?! How about pick up your OWN damn phone or hire a freaking receptionist! You're in the service industry people. Have you ever even HEARD of customer service?!!

Yuck. Yuck. Yuck.

Businesses that conduct themselves this way make me sick.

No wonder you had to go on a deal site to try and get customers. After the way I was treated and never even ended up going there- i can't imagine what horror story I would have been in for had I actually used the coupons.

This Face Place makes me sick.

05/12/10

AMAZING!

by NatashaCoolBeans

Toni is amazing. I have never had such a fabulous facial. She was thorough and personalized her technique for my skin type. I also had my eyebrows and eye lashes tinted and she did a wonderful job with those too. Very careful and meticulous. I will never go to another place to get either thing done again. She uses gentle, natural products that don't irritate ( i have VERY sensitive skin). She was so kind and a great conversationalist, I recommend her to everyone.

• Pros: Personal, fitted to your needs, relaxing enviornment

08/31/09

Toni is the BEST

by eafrederick

I've posted before but I must again! Toni is the best ... she just makes you feel better. She's so positive, with lots of good advice. I hadn't been in a while (lousy economy!) and looked terrible and she spent extra time with me and was just really wonderful. Highly, highly recommended. Thanks Toni!

• Pros: Just a great experience
• Cons: None

03/30/09

AMAZING LASHES - Perfect for a Wedding!

by Shelley13

My sister just got married on Saturday and she never looked better. The eyelash extensions and facial were perfect. It completely transformed her look and even without make-up you could see a difference! I would highly recommend this place to anyone.

• Pros: Easy Scheduling and wonderful service
• Cons: street parking, but worth it