1131 Montana Ave, Santa Monica, CA | Directions 9040334.030229 -118.497613
Neighborhoods: West LA, North of Montana
HORRIBLE Customer Service – If you are looking for relaxation or service, do not try to call or even step foot in this place.
Yes, the walls are pretty and the scene is nice.. but thats just paint and decoration.
The owners are irresponsible and rude.
They do not care that you are happy or satisfied and would rather just shut you up.
After offering me free massages for the mishaps, I opted to NOT take them up on it becuase I truely never want to step foot in this place again.
They should close shop immediately. There is nothing tranquil about this experience.
new MISmanagement hurts – Well, after showing up on the night I scheduled my massage I was informed that the date that ended up in the computer was 4 nights away. I went over the reservations with the receptionist when making my appointment to make sure we were on the same page but yet I ended up getting my massage on sat. eve instead of tues! When I showed up I was over the scheduling issue and ready to relax. Things really didnt get much better. My massage was the therapists last on of the night. She was clearly worked from along day of appointments and you could see it written all over her. She began what was a very "tired" masage but I was into just accepting what she offered---until she ended my massage. She said thank you and exited the room. I sat thinking, "wow that was the quickest hour I had every experienced. Confused I got up turned on my cell phone and it was 8 oclock--my 60 minute massage started at 7:26 when I turned off my cell phone. As I approached the therapist to say I was short changed plenty of time, she played stupid. Enough said, spend your money elsewhere!!
Posh Santa Monica spa gets a Feng-Shui-style facelift to better soothe the bodies and minds of its clientele. – In Short
Formerly named "Strike a Balance," this massage and wellness haven has retouched more than just its name. Massages hailing from the East and West are offered along with Mystic tan, aromatherapy, and revolutionary techniques like Myofacial release. The spa revamped all of its rooms to represent one of the five elements: fire, water, earth, metal, and wood to relax the body, redirect energies and calm the spirit. Perhaps even more refreshing than their shiatsu massages are the surprisingly low prices at this swank location.
Affordable massages amongst beautiful surroundings! – I'm new to the Santa Monica area and was looking for a new massage place. I FOUND IT! I thought because it was on Montana Avenue it was going to be expensive but I received a wonderful full hour massage for only $62. I was shocked because you feel as if you are at a day spa but not paying the high price. I will definitely recommend this place to anyone who is new to the area like me!
If you want to throw your money in the trash, go here. – This statement comes from a former LOYAL client of over 2 YEARS who has recommended countless people and now no longer will. When my schedule changed, I was no longer able to see my favorite therapist. I assumed all the other therapists would be just as great. Three massages later with two different therapists, the massages were all HORRIBLE so for the first time I spoke to the management about the experience and asked for a refund for the last massage. The management defended these mediocre therapists who seem to think massaging a human being is the same thing as tenderizing a piece of meat. They provided zero professionalism - wrapping me up in blankets when it was 95 degrees outside, squirting a near empty bottle of cream out repeatedly making a loud, unpleasant noise, tossing the covers back on me like a maid cleaning up a hotel room all while pressing me, shaking me, pushing me and pulling me ... doing basically everything EXCEPT MASSAGE. They were absolutely the WORST MASSAGES I'VE EVER HAD IN MY LIFE! I felt like a guinea pig being practiced on at massage school. The management offered 50% off my next massage. Just what I want to do ... come back for another miserable hour of unprofessional service. And the ironic thing is, Balance has increased their prices while completely decreasing their service and professionalism. I will never again recommend Balance to anyone! What a disappointment! This use to be a great place!
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