poor service, order prayer cards, nice facility
nice facility but terrible service. this is a lovely facility, but if you use them - make sure you have every single detail in writing, and are clear about how every single detail is supposed to be carried out. difficult to do when you're grieving and actually shouldn't even be required. our baby granddaughter died in june - a family member called pierce bros. Anna was kind and helpful - we made appt to meet the next day. we arrived, were shown to a room. a woman enters and, while standing at the table, announces "i talked to my manager and the cremation will be $400". ??!! this was Anna. no introductions, no condolences. unbelieveable. i called her on it and she started over. shouldn't have been necessary. she said she would remember which prayer cards to order - made no notes, had to call us to ask. tv screens in the chapel were to be used to show a slideshow - on the day of the service they weren't working - (and hadn't been for a couple of days) no one called to tell us beforehand. family had ordered necklaces to be filled with ashes - day of service Anna not there. her stand-in, Vanessa (with a very snotty attitude), had not heard about necklaces, had no idea when Anna would show up, said Anna was not reachable. Anna finally did show, and had the necklaces with her, but none of this upset should have occurred. then, after the service, while we were in the hospitality room, Anna started to dismantle the display - taking down pictures, mementos, etc - without consulting the family to see if they wanted a last look, or more time in the chapel. unbelievable. as i said, lovely facility - but staff?? needs lots of coaching on behavior and professionalism.
My husband died unexpectedly in May of this year. I just received the death certificates Friday after considerate emotional stress.
The Coroner's office incorrectly filled out the death certificates. It was so bad they could not be filed. I had stayed in California an extra week to pick up the certificates and now had to leave for Ohio as my 90 mother needed help also. Every thing now had to be done long distance.
I let the people at Pierce Brother's know my predicament and gave them my new address in Phoenix. I explained to them that I would not be there for a month and that someone was picking up my mail.
Martha from records at Pierce brothers constantly assured me she would call me and give me updates. Guess what? I had to call and at one point I contacted the coroner's office myself. I finally got instructions and called Martha back and told her who to contact. I finally thought that it was over/ Nope.
Martha did not call me when the records came in but gave them to Robert Jimenez to send to me in Phoenix. He did not put the correct postage on it. I owed .73. I spent 2 days trying to get someone to pick up my husband's death certificates at an unknown post office while I finished up in Ohio.
In the mean time Martha faxed an unreadable copy to me at a copy shop in Ohio. Since I could not read it, she assured me that she had sent copies by DHL. That was Thursday. When they did not come by Friday I called and found out Martha was out and put through to Robert Jimenez. He did not return my calls. Always too busy.
This place is outrageous
Editorial Review. Part of Dignity Memorial, a network of funeral homes, the mortuary provides cremation, traditional funerals and bereavement services.
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