05/01/09

Warning: don't park here.

by CSMobileUser

Valets in LA are usually kinds rough on cars, but these guys scraped up the passenger-side pretty badly, and then refused to pay for it. They had me fill out a bunch of forms, but it ended up being just for show. Not the first time these guys have damaged cars, either. Bar is ok, but not worth it in the end. IF YOU DON'T WANT YOUR CAR DAMAGED, DON'T PARK HERE.

04/26/09

Will not return

by Fellars

We thought we would give it a go and stop in for beautiful scene, drinks and apps last night . The view steals the show and the music was pleasant. The loungs WAS NOT busy and after waiting nearly 15 minutes for service we finally ordered drinks and apps from the bar and had it delivered to our table. Our server disappeared, never to be seen again, so our desire for more drinks and apps went unsatisfied. Realizing that this lounge is more self service style wishing to be something more we chose to leave and spend our time and money elsewhere. What a shame to have such a wonderful location and view of the city and then waste it away on below par service and average food. We will most certainly not return or suggest this establishment as a place to visit.

• Pros: Fabulous view
• Cons: Customer Service, Food is Average at Best

02/14/09

Worse customer service I've ever experienced!

by Vaxelino

I took my girlfriend there for Valentine's and had the worst experience. First the hostess was rude when she didn't bother to greet, then she took us the a table where our table is squeezed between four other tables, we had to whisper so the couples next to us wouldn't hear us. Then we had the waiter approach us in about 10 minutes after we've sat down, after he brought our bread and butter, we had to wait an additional 15 minutes for the waiter to arrive again and take our dinner order when he was just standing around and checking out everyone, wtf? Then we had a different waiter to serve us but he was acting like a total dueshe if you know what i mean. So me and my gf got really angered and left the restaurant and complained to the manager about how its a simple formula for any business to succeed is customer service and how his restaurant employees are just a bunch of inconsiderate a-holes. Ive never walked out of a restaurant in my life so you can imagine how awful it was especially on Valentine's day. Only good thing about the place is its design, but its not the worth the hassle you will get from their pathetic service.

• Pros: ambience
• Cons: service, service, service