Sparky's

06/16/09

they mauled and muzzled my cat!

by jchaspel

I took him in for a shave, and he came back with a large patch of bright red skin in his armpit (like 3 inches) that is still healing 3 weeks later. It didn't seem to hurt or to have broken the skin, but he licks it constantly so it is bothering him. He's normally extremely docile, and even though I'm sure he was upset during the shaving they really should know how to deal with that. that's why I brought him there -- I could have carved him up myself1

• Cons: Bright red, exposed skin -- still healing

06/16/09

The Sliced My Dog's Head! Tried to Cover it Up!

by joele

I took my dog in and when I picked him up I was told that everything was fine and he was perfectly calm. I know that is not true, because like several other dogs, he does not like the face cutting that much. I take him to the office and he is acting strange, not like himself. A day and a half later after being completely under my supervision and care I am running my hands through his head and feel something. I separate his hair and find a slice across his head. It was drying up, scabby but still you could tell a few days old at best. I called the salon and they told me that he had cuts on his ears and they apologized for not informing me. He has no cuts on his ears or anywhere else for that matter. They then tell me, if we cut him we would have seen the bleeding. My thoughts exactly, if he would have cut himself or suffered an injury I would have seen the bleeding since I was with him for those 48 hours plus. This is what happened. They cut his head on top with the scissors and/or clippers when my dog moved his head. They then stopped the bleeding, applied some basic first aid, washed him, dried him up and brushed his hair back so it would be hard to see the fresh wound since his hair is very thick and curly. I gave him a bath and dried his hair and it was easy to cover up. They disgust me. They lied point blank because they were terrified of getting sued and of people finding out . So know this, if you take your dog here, this can happen. The time and care I have spent caring for my dog to heal his wound and the scar he will have let alone what he must have went through makes me want to give them a haircut! How can someone screw up like this and then cover it up. This location should be avoided at all costs! Please do not have your dog go through what my dog has gone through. They have done this before in the past I have found out through talking to people. They even said to me after telling me lies that things happen. Terrific. For every great experience you hear there is this you don't hear about and you should know. Slicing a dogs head open is not acceptable. Let alone the other little cuts on his body. They also cut the skin on his privates, bastards! I should go over and give them a haircut but I'm past those days. Just be aware!

• Cons: Dishonest and careless!

10/02/08

Exceptional Care, Compassion, Service at every visit with personal service for not only my Cat but for me.

by ZoeCNOR

I have a wonderful Ragdoll Persian who is in absolute love with Sparkys?. Oliver not only loves the staff on Wilshire but refuses to go to anyone else for his grooming needs. He loves the deep cleansing bath and doesn?t mind being blown dry because he enjoys the combing it comes with so he considers it to be his bonus.

The staff have been so professional I am often jealous of the care my Oliver gets and for a reasonable price, which is almost unheard of in the Los Angeles area.

Each staff member has made it a point to make a relationship with Oliver so there isn?t a time where he is unfamiliar with anyone on staff, even with other animals he isn?t the slightest bit uncomfortable if anything he is loving towards other pets in the salon at the same time he is.

The last time I dropped off Oliver for his grooming appointment, I had plenty of time to do my other errands without having to worry once about how he was doing. I got the phone call that he was ready, I went to the salon and there Oliver was on the desk stretched out and asleep at the register. Now granted Oliver weighs 16 lbs so he took up most of the desk. It gave me great comfort to know that he was so comfortable not only with the staff but also being around other animals including dogs of many breeds.

I can not give enough compliments to Sparkys? and the staff, to find a business which gives quality service and to truly care for my baby as much as I do and on top of that not charge me an arm and leg shows exactly why they are able to open other branches around the city.

• Pros: Easy to get an appointment, Exceptional service, drop off area infront of store, toys and clothing for pets, CLEAN and I mean eat off the floor Clean
• Cons: Parking can be a small pain, but there is a resturant on next block for parking for short period of time