09/25/09

WORST RESTAURANT EXPERIENCE EVER

by Marie68

The WORST experience I have EVER had at a restaurant and we live in Malibu and have been excited to try this place. If you have a problem with anything, they say its your fault, no apologies. First I had to send the martini back (after waiting at least 10 mins for it) because it had lemon pieces floating in it (obviously the shaker or the glass wasn't clean) It did not go unnoticed that the bartender had a total problem with this, total macho idiot trying to glare at me. Then the pasta came undercooked and oversalted (I understand al dente) and because I said to the server that I wasn't that happy with it, I get the slimy nerdy manager come to my table and say that they have never had a problem ever with a customer and then insinuate that it was us with the problem. As I followed him into the bar area, I saw him talking to other customers about our table. That really was the last straw, when I tried to explain it was our first experience there and initially that we were excited to try their restaurant, he literally walked away from our table while I was still talking. I mean honestly, who does that?? It was so childish that we just stood up and said we were leaving but not without tipping the waitstaff. I have worked in the service industry for leading hotels of the world and worked as a bartender for 12 years in NYC, I am just completely in shock that you can get treated this way EVER, WOW..what a horrible experience!!!!

01/28/07

Amazing Food and Setting

by deiuliis

Lino's restaurant is not only private and comfortable, with an enclosed patio and beautiful fireplace, but the food is fantastic. It has a full bar and outdoor seating on the patio with couches and small tables. The owner, Lino, takes the time to speak with each table. The restuarant is also the perfect place to spot the occassional celebrity (Mel Gibson was there on our visit). I've been there three times and every meal has been wonderful. The food is a little pricey, but it is definitely worth the cost.

08/20/06

Excellent food and beautiful restaurant

by kaylafresh

I have never had a better restaurant experience. The owner Lino took my reservation and when we got there, he greated us like old friends. If your looking for a romantic spot, this is it. You can sit in the restaurant (request to be near the fireplace) but we chose to sit out on the patio, where they have cool couches and a gorgeous fountain, because we wanted to be outside. The food is excellent. You must have the crousstini, so flavorful. Everything sounded so incredible on the menu that we both had the pasta specials - delicious. And the dessert, even better. We had cheesecake and mouthwatering vanilla gelato. You won't be disappointed.

• Pros: Cozy, Romantic, Fireplace
• Cons: None