LAbite.com- Restaurant Delivery

10/16/10

AWFUL EXPERIENCE AND A HUGE WASTE OF TIME AND MONEY

by lenalesly at Citysearch

I have ordered several times from LABite. I ordered from filet mignon extra well done from Marmalade Cafe. I clearly specified extra well done in the special instructions (extra well done, no pink please - burn it!) 75 minutes later I got a rare steak, cold gravy and veggies. So I had to get out the pots and pans and cook my steak and reheat everything else. I paid $5.99 delivery fee. $1.27 convenience fee plus gratuity to get this meal that I ended up having to cook myself. I called LA Bite costumer service to let them know and the woman I spoke with offered to call Marmalade to get them to refund me for the dinner. She called back about 10 minutes later and said she had spoke with her manager and they could offer me $10.00 off of my next order. I told her this was not appropriate and ask her to speak with her manager again and call me back . She did not. I spent over $45.00 for this meal and was looking forward to enjoying a nice dinner. This was the second time out of 4 times ordering form LA Bite that I had to recook or reheat the dinner. It would have been a good meal if it was cooked! Reheating and recooking just isn't as good. It was a lot of money and now I have to do dishes!! I called customer service again later and only got a weak and insincere apology from a very snarky employee. It is not worth the money to more than likely get a meal that is not prepared properly. Just jump in the car and go get take out, or order from a restaurant that doesn't charge so much money to deliver.

03/09/10

Super Easy, Great Restaurants

by foodie4216 at Citysearch

This website has delivery available for all of the city's best restaurants. Online ordering is easy to use, the delivery guys are great, the food is hot and on time.

This is what i am looking for when i want food delivered.

• Pros: all of my favorite restaurants
• Cons: none

10/14/09

STAY AWAY

by stailey at Citysearch

My fiance and I ordered food from LaBite 1-2 times a week. Its level of quality went downhill with every order. We order Wokano and get 2-3 orders of sushi + apps. When the food would arrive the fried wontons were open, there would be 2 pieces of one roll missing and 1 piece od another missing. The previous time we ordered Johnny Rockets and half the onion rings were missing, and they forgot the thousand island with the salad, since we had ordered ranch for the onion rings the driver looks at me and says,"theres no thousand island, but ranch is better anyways." When paying $12 for 6 pieces of sushi and only 4 arrive its aggrivating but the final straw was when the delivery man intimidated my fiance into giving him a tip by saying he wouldnt leave til he recieved a tip. It being late sunday night, and i was still on my way home from work, the situation was not one she felt safe in. oh, and the last two times we ordered it took 1 1/2- 2 hours for delivery. The driver must have stopped to snack with his friends on the way.

However my biggest problem now is not only with the delivery drivers but the management. I called and told them about this and was told that they wouild offer me a comped order on my next call. but the next time i call im told that they only offerd to give me a "free delivery charge" (valued at 5.95)not order. This delivery charge doesnt even cover one of the rolls of sushi THAT THE DRIVER ATE!!!! i was a good customer and due to the incompetence of management and lazy hiring conditions of delivery men i say STAY AWAY!

LaBite is WELCOME TO CONTACT ME. i intend to let consumer reports, laweekly, and every forum I can find that takes reviews know about this and i urge you to PLEASE pass the word along to ANYONE you know thats considering ordering from them,.

• Pros: NONE! DELIVERY DRIVERS EAT YOUR FOOD
• Cons: drivers intimidate you to tip them

07/25/09

So great !! We love labite !!

by miloute55 at Citysearch

We order from labite all the time !!! Even if it cracks us (and our friends) up.... um, we're French and try looking up the transaltion of "La Bite".... lol, not something you want to see on your bank statement!!!

But anyways, we love that we can order food from so many restaurants. The food always come in time. Only once, the guy was like 30 minutes late and they refunded us almost 50%. The drivers are always friendly... I don't understand the previous review... how can you think that the fee is their tip? Do you think Labite is a non-profit organization?!....

To sum it up, we have been ordering A LOT from them for quite a while and we have only good things to say!

We've tried so many great restaurants this way!

Thanks LA BITE !

• Pros: so many restaurants ! Great service !
• Cons: well, everything has a price...

04/25/09

Horrible delivery man or driver!

by travelgirl35 at Citysearch

We just had some food delivered by your company by a very rude driver! We are staying in a hotel & assumed the delivery charge + the convenience fee paid the driver. He stated that it did not include a tip but when asked then what were both fees for he stated they went to the company. Then rolled his eyes and said with a attitude, "that is how we get paid! If you don't want to tip then whatever!"

We gave him a tip but after getting our bag & looking at our food we wish we had not!!!! We ordered plates & silverware for 2 and he did not bring anything! I can state that we will never order through your company again when we are here for business or pleasure! We are both professionals and if this young man wants to deliver food for a living while he tries to act or whatever that is his choice! Gratuity is given by choice and should not be demanded!!!! It is for good service and is not required for bad service!

Subtotal- $29.97

delivery fee- $5.99

Convenience fee- $1.43

Sales tax- $2.77

Total $40.16

+ tip for a very rude driver & bad service!

How difficult is it to look at the driver copy & the first thing states 2 plates, 2 napkins, & utensils!

• Pros: food got here in decent time
• Cons: expensive & rude driver!