The M Shop

10/11/08

Great service

by scmoore3b at Citysearch

The SMG light recently came on on my M3. I researched the issue and found out that replacing the transmission could cost as much as $7,000 or $8,000. The next morning, the car wouldn't go into gear, so I got worried and took it straight to the M Shop, where I had an oil change once before.

They were busy but agreed to fit me in and diagnose and research the problem. Turned out it was just a faulty relay. They had the part in stock and installed it for free. Total bill was $58 ($49 for the diagnostic testing, $9 for the relay). No problems since. I couldn't be happier, and will definitely go back.

• Pros: Great service, honest
• Cons: Busy

05/09/08

They know BMW's but lack a true customer service approach

by Johnson5219 at Citysearch

Took my car (2002 BMW 540I) in for a major service and a few problems. Car has 90 K miles on it so it needed some work. 3 days later and $ 3 k, I received the car back. The very next day, service engine light comes on again. Turns out there was miscommunication on their end and the secondary air pump needed replacement as well.

They were very apologetic on the mistake (technician told service adviser but info was never conveyed to me). I was disappointed they did not offer to bring the additional $ 600 price down or try and get me another appointment quickly. Bottom line is I need to wait 3 weeks to get back in and they don't seem have a desire to make any gesture to make up for the problem.

Not sure I will go back.

• Pros: know BMW's well
• Cons: Need to be better organized and communcate better

04/30/08

Superb, Trustworthy, Fair priced

by meisterdean at Citysearch

These guys know Bimmers in and out - are brilliant at spotting and prioritizing what work needs to be done to keep your ageing Bimmer running well. I have gone back a few times and will return many more. For example, they advised me to replace an old radiator and hoses on a 97 528i, I left it too long and sure enough it blew... they know the weaknesses/strengths of these autos and they will help you get the greatest longevity/enjoyment out of your prized possession! Friendly, courteous and to be highly recommended.