great customer service, great whole experience, recommend gem dynasty, unquestionably amiable frank, beautiful diamond engagement ring, great unbeatable prices, great place
Gem Dynasty is the BEST.
All in all, buying an engagement ring from Gem Dynasty was a great experience. I found Gem Dynasty while doing (hours) of searching on the internet for settings, stones and rings. For me, the thing that sets Gem Dynasty apart is their inventory of competitively priced stones COUPLED with their settings. This is important because Gem Dynasty only sets loose diamonds purchased from them (in other words, you can't buy a stone elsewhere and have them set it) and will not sell their settings without a stone. So, in other words, because you have to buy the "full ring" there, it is important that both the stone and the setting are competitively priced. I believe this is the case. First, after doing a lot of shopping on the internet, I quickly discovered that most internet vendors that have a large stock of stones at good prices don't have a lot of selection when it comes to settings; most are very plain or standard. On the other hand, I was quite impressed with the selection and quality of the settings Gem Dynasty has. Their website is absolutely fantastic It seemed to me that their loose stone prices are really in range, and certainly, when it comes to putting a full ring together, I think this is true as well. The best part of the website is that I was able to take my time and really get a sense of what I could get in terms of settings and stones within my budget...and then comparison shop elsewhere. It made going to the store so much less intimidating, and because I was able to do so much comparison shopping on the internet, I was confident I wanted to buy a diamond engagement ring from Gem Dynasty before even stepping in the door.
I worked with Frank, and he was absolutely fantastic throughout the process. During our initial meeting we talked about budget, and the particulars I was looking for (setting style, metal, diamond cut, etc.). I mentioned a setting I saw on other website, but described that it wasn't quite what I was looking for. He showed me settings that was not on the others website, and was a perfect match to what I was looking for. So, do know that they have a larger inventory of settings than what is on the web. After selecting the setting, we set another appointment to look at stones. We did this so that he could make sure to have several stones meeting my specifications for me to look at. Regarding this experience, I have to say, this is probably one of the most important parts of the whole experience for me...Knowing my criteria for the diamond as well as my budget, Frank actually talked me into a diamond that was a good amount under my original budget. He was really honest with his opinions and gave me great advice when it came to purchasing a diamond. I feel very confident and very satisfied with my purchase in this respect...at no point did I feel like I was being "up-sold" or pressured. If anything, it was the reverse. And ultimately, I know I ended-up with exactly what I wanted.
Most importantly...my fiancé absolutely adores her ring, and I definitely have Gem Dynasty to thank for that.
The whole experience was great. I didn't have a HUGE budget and I wasn't looking for a diamond. The whole experience of looking for a finding a diamond ring was laborious. I didn't some cursory internet and street research and came across Gem Dynasty. I emailed and received and immediate response from Frank. I told him what I was looking for in terms of setting, size of stone and my budget. He sourced several stones for me view and was happy to source more had I not been happy. Fortunately, he found the perfect size, color and cut of the loose diamond on the first showing. Based on my time frame, I received the beautiful and simply elegant diamond engagement ring for my partner. She LOVES it!
I have purchased 3 rings from here. 1 engagement and 2 wedding. If you are going to look for an engagement/wedding ring I would highly recommend this place. I had a great experience. Frank was great. He sat me down and gave me a thorough lesson in diamond shopping. I have recommended him to 3 other guys looking to buy diamond engagement rings. All of them had similar experiences as myself. Do yourself a favor and skip places like Kay's, Jarrod's, etc. They will charge you way more for way less.
P.S. - If I didn't know any better I would say that all the reviews for this place are fake. But really, they are that good.
customer service so far has been amazing. I know I'm biased but my diamond engagement ring is gorgeous and while I have full confidence that my fiance did an amazing job of designing, I can't help but give a lot of the credit to Frank. He went with one of our mutual friends to design the ring so I didn't meet him until I needed to get it sized but he made multiple comments about how helpful he was. When I went in for the sizing he remembered how he was going to proposed and asked all about it. The ring is exactly what I wanted and customer service so far has been amazing. Will (and have) recommend!
What else can i say??.
Frank and his staff are incredible people to do business with. It would be hard to find anything wrong with the place, because they would have already fixed it. The service they provide is likely the best I have ever received and they are not pushy or pretentious. They are always available too!
Their selection is great, but its their service that makes you feel good after the purchase.
We'll start off by saying that our experience was wonderful!.
If you are shopping for an engagement ring, look no further as Gem Dynasty is the place to go. My entire experience from the initial online shopping/browsing to the service I am receiving after I purchased the engagement ring has been nothing but excellent.
After I had done some more research on what the gf at the time was looking for I contacted Frank and scheduled an appointment with him who was very accommodating with my scheduling needs.
Just a heads up if you're driving in, street parking is scarce unless you want to use a parking garage or valet. So after arriving Frank showed me the diamond options I was considering and we then also discussed setting/ring options. Being the jewelry neophyte that I am, Frank explained all the basic information I needed to feel comfortable about the decision I was making which made me much more confident with this purchase. In the end, I ended up ordering a diamond that he did not have in-stock. Shortly after it arrived (which was quite prompt), Frank and I exchanged emails regarding the diamond/setting and he also sent me a drafting design of what the diamond was going to look like set in the ring which was a very nice touch.
I picked up the ring and was just blown away. The diamond/setting was perfect and I couldn't be any happier. However, after proposing I realized there was a slight problem as the ring was slightly too large the way I ordered it (duh!). I had sized the diamond based off another ring she had which I was unaware was a loose ring on her finger, and in addition to that it was on her right hand which apparently is usually a little thicker (since she is right handed). Plus, I think having a diamond on the ring makes her feel a little more cautious so the tighter the better. =P
I emailed Frank about the situation and he said to just bring it by and it should only take a few hours to get adjusted. So my then fiance and I hit a cafe and did some work (I would have gone to the art museum provided we weren't there the weekend before) while the ring was re-sized. After a few hours as Frank stated, they called me and told me it was ready so we made our way back and picked it up. It was perfect and apparently fit like a glove, or a properly fitted ring. =P
I am extremely satisfied with the entire experience and I would recommend no other if you want 5 star customer service and someone that pays attention to the small details that make it that much more a pleasant experience. Visit Gem Dynasty!!
Gem Dynasty should be your ONLY stop in the Diamond District.
Gem Dynasty should be your ONLY stop in the Diamond District. I first met Frank when purchasing my wife's engagement ring 3 years ago. Gem Dynasty was referred to me by a close friend who was referred by a close friend, etc. Needless to say, what could've been an extremely stressful experience became a fun, seamless transaction that ultimately resulted in getting an amazing, high quality loose diamond and setting at a great price.
Since then I have purchased many other pieces from Gem Dynasty and Frank always provides expert service, individualized attention and a personal touch. I have referred several other people toGem Dynasty and they all agree - They are THE BEST DIAMOND SELLER in Jewelry District in Downtown Los Angeles.
Affordable prices and customer service was great..
We had a really great experience at Gem Dynasty- the experience, primarily due to the great service, was everything that diamond engagement ring shopping should be - flexible, understanding, helpful, no pressure, informative... What was really impressive was how superbly they handled the multiple minor special issues circumstances we had. On top of the fact that by using Gem Dynasty you're being socially responsible, you get a good deal too (compared to standard jewelry retailers) as their products are a great value.
Based on this great experience, the choice of Gem Dynasty for our wedding bands was a no brainer and they again didn't disappoint. Thanks guys.
Top Service!!. We bought a diamond engagement ring here, after searching several other places throughout the city, and this was, by far, the best. It went from being a pain to search for a ring at other places, to actually being a wonderful experience buying one at Gem Dynasty. Frank couldn't have been better, helping us find the ring we wanted, never pressuring us. In the end, it was actually a joy to hand over my credit card. And I wouldn't say that lightly.
Don't waste your time, energy and money anywhere else!.
I recently purchased an engagement diamond to set in my girlfriends' grandmother's wedding ring and Frank was a great collaborator. I had done some preliminary research at Blue Nile, but Frank taught me more in just a few minutes of physically viewing/handling his loose diamonds, than any amount of words could ever teach on a computer screen.
Frank is truly honest and actually convinced me of a cheaper, more beautiful diamond that looks so much better in the vintage setting. He made the daunting hunt for an engagement diamond incredibly stress free, easy and AFFORDABLE (all GIA certified beat Blue Nile prices!).
We all know how hectic it can be in the Diamond District - don't waste your time, energy and money anywhere else - Go see Frank at Gem Dynasty!
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