08/29/09

FLORIST COMPLAINT ON JUST FLOWERS

by FLORIST COMPLAINT

I own a florist and have had alot of problems with JUST FLOWERS sending orders to me. They like to call the orders to florist over the phone so if there is a complaint from the sender on the order JUST FLOWERS will claim the florist messed up. Why would there be a complaint? Here's why....What happens in reality is the customer orders a particular flower arrangement with a number, etc. Just Flowers calls the order to a florist and just describes the order over the phone and not in great detail, so the florist does not know all the specifics. The florist makes the order as JUST FLOWERS described it. If the customer complaints they did not get what they ordered JUST FLOWERS blames the florist and then cancels the order on the florist, while giving the customer a minor discount, etc. for the error. JUST FLOWERS then does not pay the florist. JUST FLOWERS can send the order to the florist electronically where there is no room for error, through FTD or bloomnet technolgy that florist use, but they refuse to. By sending in this fashion the form filled out ask for specific information and it is all documented so there is not any room for error. Funny they refuses to use something that will benefit everyone. They have the technology, but they refuse to use it. There is no other excuse for this other than they are trying to cover their behinds in the event of a problem and they can try and place the blame on someone besides themselves. I complained to FTD on JUST FLOWERS the other day and FTD reported that JUST FLOWERS has this type of complaint all the time and they are FAMOUS for it. JUST FLOWERS pulled this stunt on my store the other day with an order that went to a patient in the hospital. They wanted me to go and pick up the arrangement at the hospital and give the patient there a new arrangement, that should have been what the customer originally ordered, but JUST FLOWERS did not send to me, AT MY COST. They also suggested that I resell the order that had been sitting in the hospital room for two days to someone else. I told them they were unethical and nuts and wanted to speak with a supervisor. I was given the run around all day and spoke with idiots in their "customer service department" that was probably based in India. I spoke with the person that originally placed the order and JUST FLOWERS also gave them the run around all day. I told the customer to call their credit card company to tell them you are disputing the charge by JUST FLOWERS on your bill and that you are not obligated to pay for it as they did not send to the florist what they ordered. In fact, JUST FLOWERS sent me an order that was the base arrangement of what the customer had ordered and not the premium arrangement they had PAID FOR. NEVER USE THIS PLACE. JUST FLOWERS REALLY SHOULD STAND FOR JUST GO SOMEWHERE ELSE FOR FLOWERS. ALWAYS ORDER FROM A LOCAL FLORIST. YOU CAN GOOGLE THEM EASILY BY SIMPLY TYPING IN: FLORIST, NAME OF TOWN, STATE - IN A GOOGLE, YAHOO, ETC. SEARCH.

• Pros: NONE
• Cons: DECEPTIVE TO BUYER AND FLORIST

07/23/09

Horrible Ignoramuses

by AwareConsumer

Clearly, I'm not the only person with the same problem. I ordered flowers for my daughter's birthday on behalf of her two little girls, who sat patiently and excitedly waiting for the beautiful flowers they were going to give their Mommy for her birthday. No flowers arrived, nor did any confirmation e-mail, as promised, but the credit card charge certainly went through expediently.

They are trying to blame the local florist, saying that they did not get the order due to computer problem on their end. If I didn't get a confirmation e-mail, whose end is the computer glitch actually on?

The customer service reps have heavy accents, mumble incomprehensively, and couldn't care less. After interminable waits for "supervisors" and failure to acknowledge anything more than a tiny glitch, the offer of a $10 discount for undelivered birthday gift is an insult. My time alone is worth more than that. My little granddaughters can never be reimbursed for their disappointment.

I have demanded a full refund, although in my mind, the honorable thing to do would be to send the flowers at no charge at all, in addition to a full refund, in exchange for all the frustration, disappointment, and unconscionable inconsideration. Based on other comments here, I fear that my refund may end up in the same place as the flowers, nowhere to be found.

I am fed up with this kind of nonsense, I will continue to pursue my complaints with this company, and will post any further information and details about where to best channel complaints as I find them.

A point of information: If credit card processors get enough charge backs and complaints about a company, they will lose their ability to process credit cards and be put out of business. When interacting with companies like this, it's best to complain through the credit card company, that's one effective way to express our dissatisfaction.

The phone number provided by Citysearch here, 310-954-0755, does not dial through, it's a hoax, just like the rest of this company.

• Pros: No one is immortal
• Cons: They don't deliver

02/21/09

Worst company

by carlhall

On February 3, 2009 I order a cascading elegance for my beloved grand mother. I requested white rose as per my grandmother before she passed. I received an email to confirmed this. I spent $429.99 received my order number# 3571710. The wrong colored flowers were delivered. I attempted to call just flowers, at which they denied ever sending me an email. I attempted to send them the email four times, they claimed they never received it. I fax them their email and they still claim they never received it. After a half dozen phone call, they claimed they would reimburse me. On February 2, 2009 , they sent $10.00. I will never used just flowers again, I only wish this company would go under like my grandmother with all the exective alive.

• Pros: none
• Cons: none