Trilogy Spa & Boutique

11/12/09

Best Prenatal Massages I have ever had, wonderful Spa

by Sophie Manhattan Beach at Citysearch

I am truly shocked to read that some people have had bad experiences in Trilogy, Manhattan Beach. I have had nothing but 100% fantastic treatments every single time. From the front desk - Thalia, Catherine, Damien & Mark in particular who are so welcoming & friendly, to the beautiful surroundings & wonderful therapists. I have worked in a number of Spas in Europe & would be very picky but I now go to Trilogy for all my waxing, facials & massages & am completely satisfied & happy. I have never had a bad experience here.

I have had several St Tropez spray tans with Thalia and she is a perfectionist, my tan is always flawless & one rainy day she even took the trouble to wait for me & walk me to my car with an umbrella so I wouldn't get wet or streak.

I just had my eyebrows waxed today by Michelle, it the most painless waxing I have ever had. I also had a bikini wax with Karina and she was great & lovely too.

For facials I have gone to Sonia and she is always great, excellent facial massage that usually puts me to sleep.

I have tried quite a few massage therapists, Tunda, Igor, another guy with long hair in a pony tail and they were all amazing.

My FAVOURITE therapist, who I cannot recommend highly enough is Linda. I am 28 weeks pregnant & am now going to her weekly for prenatal massages. This is my second pregnancy and on my first I had numerous annoying problems, sciatica, hip & back pain etc and had so see a PT but this time, since shortly after my first trimester, I have been going to Linda on a weekly basis and have had none of the problems that I had the first time. She is so caring and nurturing, it doesn't just feel like a massage it really feels as if she is looking after me & cares about me. She knows exactly which points need a little extra pressure and even though she never hurts me in any way I always leave completely knot free. Her massages are so amazing that I almost go into a trance, incredibly relaxing, I lay there wishing they will never end. I really cannot say enough good things about her - you have to try her.

I really think this is a great Spa with lovely staff who want you to enjoy your treatment. I would have no hesitation in recommending it to anybody.

• Pros: Excellent therapists, friendly & accomodating staff
• Cons: None

07/08/09

Worst Day Spa in Manhattan Beach

by SunnyBellaCalifornia at Citysearch

My friend & I got a pkg. deal from Trilogy Spa.The massage experience from Trilogy SPA was HORRIBLE! Oh where do I begin, my friend & I, both made our appnt. a week before the 5th of July. Not only was it a Sunday but the day after the 4th of July so needless to say parking in Manhattan Beach was a hot mess! We got to the receptionist to cool off but only to find out that our appnt. was on the 12th, not the 5th, it was changed w/out our knowledge, the staff's explanation was that the promotion we had purchased was only valid Mon-Thurs. We had mentioned clearly when we booked the reservations last week, that we wanted to upgrade our massage so that would have been another hint or indication to whomever made the 1st appnt. for us that we had a promo pkg. So I looked at my phone to see the calendar to book another date, to my surprise 12th falls on a SUNDAY! What?! My friend & I looked amazed because the front staff clearly are out to space! Still didn't get an apology or acknowledgement of their mishap, she only blurted out, " well we have to change that date quickly to some other time!" Ok am I delusional but since we made time & drove around to look for parking during the holiday that they should have just honored the 1st appnt? Anyways, I let that slid, to be nice we made another appnt. We get to the spa, they rushed us coz' our upgrade is only 60min & they will count the 5min before & after so technically 50min! That's not what it sez on the pamphlet but ok, moved on. Next I got to my room, it was freezing cold, I'm not sure if my masseuse was new but she didn't even asked me if the temp. & pressure (massage) was fine so I finally volunteered after a few minutes that I needed more pressure coz' it felt like she was just rubbing lotion on my back!!

After my massage, I wanted to take a bath in 1 of the tubs (there are 2 side by side) My friend's masseuse got her bath ready served w/ fruit & the sugar scrub, mine?? No where to be found?! Now mind you I've been cold from the massage room, So I decided to prepare my own & while waiting for my bath water I waited in the dry sauna room, come to find out my water was luke warm, it wasn't working properly. I asked 1 staff for assistance, she never came back??!!! My friend is somewhat amused but also annoyed coz' now she had to rushed her bath so I can use it afterwards. Fast forward to this horrific experience, we informed the front desk while in the process of paying our bill, she never apologized for the inconvenience but continued on to explained the gratuity for the services! What services?Then our bill was $5 higher than what the promo pkg listed it as, so I showed her again, she went on to say that what we have in print is incorrect & no other explanations! Aggh, correct me here but don't they have to honor what they had advertised on these promotional list of prices? Again, no apology just swiped my card & charged the bill! The other staff mentioned they do have a few "kinks" to fix, they're not used to this "promotional stuff" and we should still be glad coz' it's still a lot cheaper than paying their normal prices! Was that a jab? That we're being cheap about this? It's the whole business principal & etiquette for me here.... Here's another kicker!! I asked for a comment card, the front desk left, came back very shortly & said they don't have any? I've been to a few spas, less expensive than this place & they always asked for me to make sure I fill out the survey! Hello Trilogy management, you need some serious training with your staff, start with...say it with me, "The customer is always right!" I work with a big corporation, BMW (I'm sure you've heard of it), if we clearly had put something in writing, not only we have to honor it, we have to give something to accommodate our clients & make sure to APOLOGIZE for the inconvenience. Get it together people! I will NEVER go back to this place, not even if it is for FREE!

• Pros: Absolutely nothing
• Cons: Bad customer service

01/16/09

Rude service, average therapists trying to upsale, beware!

by MariaAng at Citysearch

Hermosa location was great but it closed so my husband and I went to the Manhattan Beach location. The amenities were great, especially the deck, but the facials we got were just about average. I got Nicole (although I requested Angelicha, they told me they put my request under the wrong name!) and he got Karina, and we would not recommend them. The worst part of the experience was the front desk - a guy with short bleeched hair who introduced himself as the manager. We were asked to pay $30 more than out services cost because according to the manager my husband's facial was upgraded from a manhandler to a fitness massage according to the therapist Karina. Funny thing is he was not asked if he wanted to change or upgrade his facial and he had no idea what facial he got. I told the manager we are not paying for upgraded services we were not asked to accept. Here is the funny thing - the therapist was in session he couldn't interrupt so he told us we have to pay in full and come back for a refund! Gosh! What a nightmare after an experience that was supposed to relax us. After we came back we got the refund and a very brief apology that the therapist did not remember (after an hour!) what the situation was. If you ask me- she just tried to get higher commission and the manager handled this absolutely unprofessionally. Next time we want to drop $230 on 2 facials and tip, we will go somewhere else. I will also stop buying their toiletries. What a horrible experience! Make sure they do not rip you off. And ruin your mood after you've had an average but relaxing facial.

• Pros: Ambiance
• Cons: Average therapist, rude service and front desk, trying to overcharge for services