5101 E. Willow St, Long Beach, CA | Directions 9081533.803742 -118.133760
Mon-Fri 7:30am-5am ; Sat 7:30am-4am ; Sun Closed ; Appointments Available
Neighborhoods: Stratford Square
The guy at the service desk runs you through so fast your head is spinning. I get the impression they have no patience when you try to explain a problem with your car. They need to slow down and listen to the customer before cutting him off.
VERY DISAPPOINTED CUSTOMER ! I CANNOT RECOMMEND ! – Not a good shop to bring your car. A days work takes several days. A preliminary quote ended up more than double in the end where they suggest many parts needing replacement. Their goal is to list you as many parts for replacement so they can charge you more on labor as well. Take note that ACA in corner WIllow & Clark is using generic parts. When you know that your car needs a good branded parts, bring it to your dealer service instead of ACA. The dealer may quote you $50-$100 more on parts & labor but your are certauin of the service. ACA is just an average or below average auto repair shot. I will not bring my car again at ACA automotive corner Willow & Clark, in Long beach CA. I am very dissatisfied !!! I cannot recommend this auto repair shop to anyone. Stay away from this dealer. Bring your money and business somewhere else where you can get the right return for your bucks.
OUTRAGEOUS – Why not 10 stars. Where can you find trust, fast, and outrageous quality repairs and service.
I was very pleased with my recent service at ACA. I had some concerns about my car, but they were resolved by very experienced mechanics who knew what to do. I recommend them highly. You will be satisfied with their ability to fulfill your expectations.
Don't trust them! – They charged me $60 for a service I didn't even want or need. I told them that my check engine light was on, and I already knew what was causing it. I just wanted to know how much it would cost to fix it. They went ahead and did an engine diagnostic EVEN THOUGH I HAD ALREADY GOTTEN THE DIAGNOSTIC ELSEWHERE AND KNEW EXACTLY WHAT NEEDED TO BE FIXED. Both the service manager and general manager rudely insisted that they had discussed the price with me beforehand, but they did not.
They also charged me for a $20 brake inspection that I thought would be free (This was partly my fault because I forgot to show them the coupon I had for a free visual brake inspection beforehand, so they of course assumed that I wanted to pay for the more expensive "thorough" inspection).
Then they wanted to charge me $341 for a service that Jim's Auto Repair offered to do for $250 (for the EXACT SAME PARTS AND LABOR).
ACA kept my car overnight for a total of 30 hours. I paid $100 and basically got an oil change out of it.
My car wasn't even ready when I got there (as promised).
I will never go back there, and I would discourage anybody from trusting them with their car as well.
FANTASTIC – Thanks. I have been taking all of my family's cars to ACA automotive for many years. Adam and his staff are the most warmest, honest, and sincere people that i have ever met in the automotive business. You can rest assure that they will excede your expectations.
total confidence – I have been taking my cars to ACA for many years and have always been satisfied. They only go by the owners manual instead of selling me things that are not necessary. Its always a pleasure with the staff that also have been there for many years.
Phenomenal – Great mechanics, caring owners. I used to work on my own cars, but now take now take my cars to ACA. The best
Awesome! – This place rocks! Ive been going here for a long time and theyve always helped me out. Theyre service is exceptional, do quality work, are competent, honest and fair. Ive always worked on my own cars, but dont have the time anymore so I can tell when someone knows what tey are talking about! Ive tried a couple other shops in the long beach area and they all tried to BS about repairs that are "needed". I know how hard it is to find a good mechanic and know that once you have one you need to keep them. i would highly recommend them to anyone needed repair.
Great Work – I live in Lakewood and always take my car to ACA because of the friendly environment and great work they do on my cars. They are the only automotive place in the area who offers a complementary shuttle service which makes it very convenient since it is always hard to find a ride. Most of the time I just get my oil done but they have also rebuild the engine on my classic car, they do amazing work.
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