Doesn't Recommend

Amber M.

Joined 1 month ago

I will NEVER get another green dot card. I will NEVER recommend them to anyone and I am not DEDICATED to getting this company investigated due to the fraudulent situation that occurred with me. Green Dot is a SCAM!!!

Doesn't Recommend

Boogie R.

Joined 1 month ago

that can't be trusted, steal from you, lie to ya out source their work the so. eastern asia ...... the federal FTC needs to investigate this corp that is screwing the AMERICAN people out of their $$$ like social security then lie to you, run away with your money they're shady....read around see what others have to say.....screw this corp !!!

Doesn't Recommend

Russell S.

Joined 7 months ago

Poor service, they need to update their money pak card stating that you need ssn to use it for paypal, when that was never the case before couple months ago , i wasted $4.95 on service fee and wasnt informed about the changes. Hopefully i get my refund check on the amount of money i added, on the card but i want my $4.95 on poor service fee too. GREEN DOT NEVER AGAIN!! I can only imagine the amount of refund checks they send out because of there 13ullsht service.

Recommends

Vladimir K.

Joined 11 months ago

Not sure why everyone is so upset. I've had nothing but a good experiance with greendot cards. very convinient and easy to use. their customer support is also pretty good.

Doesn't Recommend

Lar J.

Joined 1 year ago

GREENDOT CORP IS RUN BY CRIMINALS...AVOID!!!. Greendot Corp. is a joke!! Be smart and avoid using your hard-earned cash with these clowns!! As witnessed by all of the horrible reviews, Greendot is a scam, a sham and a flim-flam!!

HOW DO YOU LIKE THEIR NERVE, LEAVING A 5-STAR REVIEW FOR THEMSELVES!?!? WOW!!

The best thing to do is AVOID DEALING WITH THEM!! In the unfortunate event that they have scammed you for your hard-earned dollars, make the following three phone calls:

1) Call the Monrovia BBB and report fraud.

2) Call Synovous Bank: 800-942-9764 and report fraud.

3) Call GreenDot Corporate Office: 866-652-4611

Be patient, courteous and professional. Explain your particular dilemma and insist on an expedient resolution. Escalate the matter to the next level of supervision if the CR employee is unwilling or unable to help you.

Again, my best advice is to avoid these clowns!

The best way to get even is to let everyone you know (in person and online) that GREENDOT IS A SCAM, A SHAM AND A FLIM-FLAM!!

Doesn't Recommend

Timothy E.

Joined 1 year ago

Slow No Good. Yea so found out i got an early amended tax return was deposited into my account. So to my surprise i couldnt use my card to buy anything when i knew i had more than $2000 on it. Called to find out what was wrong and was told had a block on account because i had to confirm that the deposit was supposed to go onto the card. I sent in a copy of my Drivers License, soc. sec. card, a letter stating it was my return and i wanted it into my account, and even a letter from the irs stating that i was recieving a return that was equal to the deposit. Was told 10 business days i would recieve a call from the investigation office. Its been 10 days. I called earlier and the guy said he'ld send a reminder about the call. Then at the end of the night i had to call again because i never recieved a call. was told by the supervisor that she'll put in a service call to the investigation office and that they should get back to me within the next 1-3 days, and also she put in a service call from the corporate office which should come by thursday between 11-12. They;ve had my money over 3 weeks now and im still being told to wait longer. I;m done with these people.

Doesn't Recommend

Doug D.

Joined 1 years ago

They protect the criminal (Rating couldn't go negative). I was scammed by emporiumcloseout out of a purchase for a new toolbox. I paid for the tool box with a GreenDot MoneyPak. After getting an email confirmation that my order was received and processing, a week went by. Then, it turns out this “company” has disappeared- website is offline, phone disconnected, emails are bouncing back.

So I contact GreenDot to dispute the transaction.

GreenDot Corp. stated they knew where the funds went. They have some person’s name, address, contact information and won’t release it without a subpoena. Since that card where my MoneyPak was loaded has no money in it, they (GreenDot) won’t refund me my money. GreenDot is protecting the guilty, and making it near impossible for the victim to resolve a loss.

Having done some browsing on the Internet regarding GreenDot complaints, there are more bad than good.

I am hoping to get the attention of a class action lawyer, to take action against Green Dot Corporation.

Please visit my Facebook page and tell your story.

Green Dot Scam

Doesn't Recommend

CSMobileUser6

Joined 4 years ago

Greendot wont return my money. Recieved letter from greendot escheat accts. In dec. 2010. Retured it with copy of drivers lic. And all required info. Dec.2010 after repeated calls and promises that i was being issued a check i still have not recieved nothing! I still call every couple days stay on hold for 20 mins. At a time and all i get is alot of promises and still no money after 5 months

Doesn't Recommend

Brian Corley

Joined 2 years ago

Green Dot is a scam. My mother had a deposit put on my card of 5,000 Dollars I was asked to send in my id and ssn card and my mother also with a notoarized letter say that it was ok for the money to go in my account we faxed that . We where told to wait 10 days we waited . Then they told me that i had a deposit 3 mouths ago and that they needed to do the same thing now that made me even madder because i have done everything that was asked of me this deposit has nothing to do with the next and if you all had a problem with that one then it should have been stop also but it wasn't so i asked what if i never get intouch with that person just to see what my opions are they told me that it would stay on the card forever lol now this is funny i lost my mind then because i dont stay in the same city as my uncle anymore i don't even have a number to get intouch with the man now its timme to fill a claim

Doesn't Recommend

jledezma

Joined 2 years ago

**** HORRIBLE SERVICE *****. Why does Green Dot have A+ BBB Rating? 98% off all reviews are negative. I have had a horrible time dealing with Green Dot's customer service. They have little or no access to the information you really need. My card was placed on hold since March 26, 2011. I immediately called and the customer service rep requested that I fax documents authenticating a deposit and that I would receive a call from their senior customer rep within 10 business days. I patiently waited 10 days and no response. I call for an update and their customer service rep stated that they had not received the fax. I asked her to verify the fax number digit by digit and she could barely make out the numbers with her limited English. I had to repeat it three times till I got the correct number. It had now been two weeks already and they kept insisting that I would still have to wait another 10 days for a call back. Throughout the 16 days it actually took for me to receive a call I called three or four time just get an update. Every time I called I was given the same response, It show we received ALL THE DOCUMENTS please wait for a call from our senior rep. Well after 30 days from the initial call, the senior rep indicated that I also needed to provide additional documents for a deposit in January. That deposit had gone through fine and the funds have been depleted since I told the senior rep. She said I would have to do the same for the that deposit, and it took them 30 DAYS!!!!! to even tell me this. To make the the situation worse, she said that I would probably still have to wait another 10 days for them to get back to me. The amount off time well over any reasonable business practice. Due to the lack and incorrect information given during not only the first, second, or even 6th call to their customer service; my money still remains hostage. I would have submitted ALL the documents in a timely fashion should they had been requested the first time. It probably wouldn't even make a difference because their lowsy call center service gave me the wrong number.I had these cards three years and have made the same transactions without an incident. I do understand the new safeguards put in place to prevent fraud, however Green Dot financial should not even receive the deposits like some other financial institutions. Now I paying for their mistake, and using that clause in their card holder's agreement to shy away from the truth. Finally I received a call 35 days after numerous complaints, right about when i was going to obtain the additional documents. The VERY blunt senior rep called and said that my card was being closed and I was going to be mailed a check. Trust me I will not hold my breath. Don't get me wrong the services they provide are great. The downside is that you will not be able to get a hold of someone within their organization who will solve you matter in a timely fashion. In the past I highly recommended their service. NOT ANYMORE