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Auto Club of Southern California claims service is very unpr.
My daughter was involved in a traffic accident in Long Beach where an 87 year-old driver insured by AAA failed to yield and made a left turn in front of her. My daughter's car sustained significant damage and after reviewing the police report to confirm the other driver was at fault, we filed a claim against her AAA liability insurance. Alicia Ramirez, the adjuster assigned to the claim, sent a mobile claims unit to our house to photograph the damage
That was October 16. It is now November 3 and Ramirez has not called us back to let us know the status of our claim. We tried to call her during her working hours but she doesn't answer. We have left messages on her machine and with her receptionist and she will not call us back.
AAA, if you're listening, my daughter's car is not driveable, she needs to go to school and to work. She is under 25 which makes it difficult and expensive to rent a car. Regardless of the reason for holding up this claim, the professional thing to do is to keep us informed so we can move forward. Stop trying to hide from your responsibility.
I have been with Auto Club for nine years and my daughter is on my policy also. Your duty to me has been nothing more than to cash my premium checks over the past few years. Now we need you to do your job and you are ignoring us. Pathetic. One star only because a AAA office is conveniently located near us in Long Beach.
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