American Spa Service

04/11/11

great customer service

by AFernandez71

I have a older spa with a gazeboo and I have been trying to find a replacement cover and lift system. Everone I called would just tell me that they dont deal with older spa's. I was told by a freind to give American spa services a call because they have always treated him well. I called and explained what i was looking for and Todd explained what he could get to cover all my needs and also explained about a lift support that I could install in the gazeboo at a really low price. I later found out Todd was the owner and was impressed that he spent about 20 mins on the phone helping me and guiding me to his vendors websites so that I could see for myself the products he was recomending. After the service I recieved you can be sure I will recommend American Spa services to everyone I know. Thanks for the great customer service and support.......

03/18/11

Refused To Re-inspect Job. No Calls Returned.

by rocknar66

Having used American Spa Services several times over a 6 year period, I had been pleased with their work and customer service. This has changed. Recently, they installed a spa pump for me. I trusted them to the point that they performed the work while I was not home. Later, I noticed that the PVC went from a 45 degree arm to a 90 degree arm and then into a messy appearing series of fitters to make the adjustment from 2" to 1.5" with sloppy drips of PVC glue on the fittings. I also noticed excessive noise while the pump ran, but it was quiet when I placed my hand on the PVC. It appeared like less than acceptable PVC work.

I took photos of the PVC job, and emailed them. I also called (call #1) to say I would be emailing the photos, they said they'd take a look. No response (#1). I called (call #2) back a few days later, and was told that they deleted the pictures without looking at them because they asked the technician and he didn't recall any issue, and he only installed a pump-not PVC..?! I couldn't believe my ears, how do you install a pump without replacing the PVC?

We agreed that I would re-send the photos so they could be looked at this time. No response again (#2). I called again (call #3) and was assured they'd look at the photos and get back to me. No response (#3). This morning I called again (call #4), and was told by the business owner, Todd, that the job looked perfect, and that he refused to send a technician to inspect the work. 2 emails and 4 calls with no response is the perfect way to permanently lose a customer. They clearly showed me that they do not value customer satisfaction with a job, nor do they value my business.

09/26/06

Great service

by rsmorrow

This business offers a estimate for repairs for a charge of $50 but that amount is applied to your work order if you use them for the service. The staff is friendly and helpful and I had an overall good experience.

• Pros: Service, Helpful
• Cons: None