Computer Geeks

06/11/09

BEWARE! DO NOT TRUST THIS BUSINESS!

by charliep23 at Citysearch

I brought my laptop to Computer Geeks Inc. to get the firewire jack replaced. After paying $249, I got the computer back and nothing was fixed; so I brought it back to them. After literally 2 months of calls and waiting, they finally told me that while replacing the jack the motherboard was accidentally broken, and that it needed to be replaced. Weeks later, they then told me that such a motherboard is no longer manufactured, so I asked for reimbursement for my now useless computer. They said that it was not their responsibility. After several long argument sessions with them, I asked them to reimbursed only the money I paid for the initial repair. They then told me that they would reimburse $164 of the $249, but not the remaining $85 because it was a "diagnostic fee". I BASICALLY PAID THEM $85 TO BREAK MY COMPUTER. I could have easily done that at home for much less money. THIS BUSINESS TAKES NO RESPONSIBILITY FOR THEIR ACTIONS AND AS A CUSTOMER I WAS TREATED LIKE DIRT. I have never had a worse interaction with any business or employee. DO NOT TRUST THIS BUSINESS!

• Pros: None
• Cons: They are great at destroying computers