06/16/09

Horrible service

by avamaria10

Worst service you could ever imagine. They have no sense of putting the customer 1st at all. They try to upsale everything from the beer to the shrimp without any explanation as to why its better to get a bigger glass of beer instead of a regular size. The manager Brad is too busy to come to your table because he has bigger issues to deal with, The server Adam E. is just a rude little punk, and the "manager" Jeremy has no manager skills whatsoever. Doesnt do anything to ease your frustrations as a paying customer. Never again will I go back there or suggest it to anyone that I know.

• Pros: None
• Cons: Managers and Staff

12/29/08

Tickets Stolen

by verypissed

I suprised my husband with tickets to Kroqs Christmas concert, I did this during dinner @ Bubba Gump, we left them (accidenatlly) on our table when we left...within 5 minutes we went back to get them and they were gone. The mexican family behind us told us a Host by the name of Tommy was the only one @ the table after we left. My brother in law went to the concert and had seats next to ours, he said a kid who worked at Bubbu Gump (with a Bubba Gump shirt on) was in our seats, he said he had bought the ticket from another employee by the name of TOMMY....I called 2 managers (first Shane then Bradley) and never got a call back...so I called corporate and wes told it would be investigated and she would get back to me,,I never got a call and during a recent visit to Universal City walk we saw Tommy working at Bubba Gump!!! This is not fair and I warn you to watch your purses and belongings when eating at BUBBA GUMP Universal city.

Mandy

• Pros: Good food
• Cons: Bad Customer service and they hire Thieves

07/14/08

Awesome Family Joint!

by luvthebeach4

If you are a fan of Forrest Gump, if you like great food, huge portions and amazing service AND have a family...this is the place to go! I have a 3 1/2 year old son and a 14 yr old daughter and they just adore this place. There is so much going on here, the servers are energetic, attentive and scarily peppy! There is always some kind of comotion going on. We just love the movie trivia and the Birthday songs are OUTRAGEOUS. OH and I did I mention the food? You will never leave here hungry--and if you don't like seafood they have a fried chicken plate to die for!! Don't forget to try the Louisiana Lemonade, it is sweet and has a nice kick, and you get a glass! If you haven't been there you must try it

• Pros: Friendly servers, good variety, great food