perfect new sofa, great hasslefree customer service, great experience, great price, helpful staff, very helpful salesperson, great new place
Poor craftmanship and customer service. Very disapointed by my experience. The legs fell off one by one on my sofa and I finally got around to let them know today. Their answer? A cool 'you should have called before and if you want it fixed, it's going to cost you a hundred dollars'. Having to pay for bad craftmanship on a 1000 dollar sofa? I think not. Terrible business practice, just for a 100 dollars. Boggles the mind.
Great buy. I'm glad that they've come up with this idea. My wife and I are looking for our perfect sofa. We just bought a small apartment and wanted to choose our furniture very wisely. Since it's very small, we wanted a sofa that is not too bulky, not too big but will still look elegant. We also want it to match the fabrics we're using for our curtains. It's amazing that they have so many choices for the fabrics and for the designs. We ended up buying something we never thought we'd find and it's just great. We're just so excited to have it already.
Found What I Wanted. I have been looking for a custom sofa for a while now, I found this place, The Sofa Company and decided to take a look at their store. I finally found what I wanted and am so pleased. The service was really great and the products in the store are awesome.
My husband and i have been looking for a place to design exactly the sofa we wanted and found it here.
The sales rep on the floor Jennifer was helpful in leading us to the stylles and also coordinating with the designer, Natalie. Natalies really helped us to design the fabrics and assisted us with details we didn't even realize were important. Thanks to sofa company santa monica
Toby and Sheila Chess
Great Experience!. We had very specific requirements for a couch that other stores either couldn't accomodate or added so many extra charges that it wasn't worth it. At the Sofa Company, we were able to get a couch that we could specify to our exact requirements -- greater height, wider, longer and firmer. The extra cost was only several hundred dollars more as opposed to over a thousand dollars more at two other stores we visited. Our salesperson, Kara, was so knowledgeable and patient with us and also helped us find the perfect fabric. All in all, a great experience. We're really looking forward to receiving our couch and using it for many years.
Very frustrating experience!. While the sofa I had made by the Sofa Company is nice, my experience with them was frustrating and every time I see the couch I am reminded of what a difficult and annoying process it was. My couch arrived over two weeks late and had the wrong legs attached to it. I am extremely busy, as most people are, so having to deal with this situation is the last thing I have time for, and they did not make it easy. I had to call 6 times before someone finally returned my call and could give me an update on my couch. I also had several emails go unanswered and felt neglected as a customer. I also feel that I had to correct their mistakes. I had to explain to them why it was an issue to have the couch delayed and had to suggest to them that they waive the delivery charge. I am also now responsible for taking the legs off of my couch, going to the store to exchange for the correct ones, and attaching the right legs myself. Their communication and customer service skills are poor to say the least and I would recommend going elsewhere for your couch.
Hooked. We hear the phrase "custom sofa" and automatically think expensive...not the case here. After checking out the website (which is confusing as heck), my wife and I went into the Santa Monica store, where the experience was much easier. We walked in thinking we wanted one style sofa and fabric, and left purchasing something completely different. The process of picking out the fabric and the extras was simple, once the sales associate laid everything out for us. The price wound up being comparable to, if not less expensive than what we'd typical pay for a sofa at Z Gallerie or Pottery Barn. The only problem (if you'd consider this a problem)...there are so many fabric choices to choose from that it can become overwhelming - at one point, my eyes began to glaze over. Overall, my wife and I are extremely pleased by the product (which is yet to be delivered) and by the sales people, who know their product. My wife wants to return when its time to redecorate the livingroom.
A Sofa for Everyone.
After looking all over for just the right sofa, was delighted to discover creative options at The Sofa Co.
I love my new sofa & loveseat. --Thank you Natalie!
Great Choices. Excellent sales person, Hannah. She gave us great service and help. There are many sofas to choice from . We shopped around and found The Sofa Co. to have good prices, many styles and one to meet our needs. The only draw back was the material we picked was back ordered so it took a little longer to get made. Other then that we are looking forward to getting our new sectional.
Great Place. Shopping at Sofaco was a great experience. There are tons of fabrics and styles to choose from and its really easy to customize products and the prices are incredibly reasonable. Service is great too.
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