| ambiance |
90.90999603271484% positive |
- “
Not only were they able to make a cool "Polly" sofabed for me in only 3 weeks, I was able to get a really nice air mattress they have that was sooo comfortable as well. ”
- “
she never acted like a pushy salesperson , more like a friend that was genuienly trying to help me since i had no clue what i was doing, that made the experience a lot easier and more comfortable. ”
- “
Most comfortable furniture store in Pasadena ”
- “
it was so much fun to go around and be able to pick what you liked about one sofa and what you liked about another and combine them in every way possible till you get the perfect sofa ”
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When I come home from a long day, greet my little furry friends, turn on the TV to watch the news, and sink into the most comfortable couch I have ever owned, I feel stoked. ”
- “
my first purchase with them was a extreamly comfortable sofabed for my guest room. ”
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Stop for a cappucino next door before stepping into an historic 1950's showroom tricked out on two levels with a fantastic assortment of sofas, chairs (the world's most comfortable Norwegian Recliner) tables and end tables-including fashionable furniture ”
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in fact it was fun and their prices are very reasonable, so I was able to get a sofa I could afford and that I actually like. ”
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never thought buying a sofa could be fun. ”
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The show room is great and this location was such easy access. ”
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The staff was very helpful and made me feel very comfortable ordering a custom sofa. ”
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| drinks |
100.0% positive |
- “
picked everything - the seat (bench and extra firm), the arm (I only needed one), the feet (beautiful espresso cone shapes), the fabric (you go, microfiber), and the subtle details which make my sofa a one-of-a-kind. ”
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| menu variety |
100.0% positive |
- “
great service, very good selection ”
- “
The staff there is great and they will take lots of time to show you different options and choices so you can create a couch that you will love. ”
- “
The company's sofa designs are all handsome, with plenty of options to please anyone, and the fabric selections are amazing. ”
- “
Sofas are affordable, good looking, lots of fabric selections and possibilities that meet any taste. ”
- “
They had plenty of options, Cherie, our salesperson, was fantastic (extremely helpful without any pressure), and the price was right. ”
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terrific selections ”
- “
After an hour of looking at the wide variety of sofa styles and fabrics, we found our perfect sofa. ”
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After looking all over for just the right sofa, was delighted to discover creative options at The Sofa Co. ”
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good customer service and lots of selections ”
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they have the best selection, the best warranty, and the best quality. ”
- “
would definitely recommend to anyone to check out the selections & build your perfect sofa. ”
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Great variety of showroom styles, knowledgeable & helpful staff. ”
- “
great selection, great service ”
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Great prices, options ”
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| overall |
100.0% positive |
- “
great sofa store! ”
- “
The service was really great and the products in the store are awesome. ”
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great place for a unique sofa ”
- “
The best place for furniture ”
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great place to design /build your own sofa ”
- “
After spending several weekends and countless gallons of gasoline scouring the LA area from the South Bay to the Simi Valley in search of the right sofa for our great new place, my wife and I happened upon the Sofa Company. ”
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| service |
89.53000068664551% positive |
- “
Decent couch, bad customer service ”
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Thanks Sofa Co. team-- I highly recommend your store and top notch service! ”
- “
customer service is excellent. ”
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the people were incredibly helpful and friendly. ”
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good customer service and lots of selections ”
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horrible customer service, poor quality ”
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Great staff as well! ”
- “
No matter how great a product they may have (I don't even know if it is good since I haven't gotten it yet), if you offer bad customer service, there is no way I am returning or recommending you to anyone. ”
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great service ”
- “
Jeanne, our salesperson, was extremely knowledgeable, friendly, and helpful. ”
- “
Great service, good price, nice fabric all in about 20 minutes. ”
- “
The staff was very helpful and made me feel very comfortable ordering a custom sofa. ”
- “
Nice sofas, friendly people ”
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customer service was excellent as well, very helpful but not pushy. ”
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the customer service was great, i received both my sofa's in a timely manner and couldn't be happier. ”
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The sales people were friendly and knowledgeable and I feel I got exactly what I wanted. ”
- “
The many floor samples gave us clear ideas, the many fabrics to choose from let us customize our sofa, and the staff was uniformly polite, helpful, and cheerful. ”
- “
The service was really great and the products in the store are awesome. ”
- “
great service, very good selection ”
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highly recommend this place and it's staff for being extra helpful. ”
- “
Great prices and service ”
- “
The service was superb. ”
- “
pick and choose your color and sofa configuration with a helpful staff and price ranges for everyone. ”
- “
wasn't thrilled with my sofa-buying experience, but once I got one of the customer service people on the phone, they did everything they could to correct any errors and ensure that I was a happy and satisfied customer. ”
- “
Quality, a fair price and great service. ”
- “
For people who hate shopping,especially for furniture, this is the place. ”
- “
great service, prompt delivery, they do it all. ”
- “
was looking for something modern, classy, and yet kid friendly and sure enough, my dreaded couch hunting escapade ended right then and there. ”
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kudos to Cherie for such great service! ”
- “
She gave us great service and help. ”
- “
Lizzie Lander my design Consultant was friendly, helpful and knowledgeable. ”
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The customer service is OUTSTANDING! ”
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The customer service is also fantastic! ”
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No complaints - great service, friendly, helpful staff, great price, and now our house is complete! ”
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The staff was very friendly and helpful. ”
- “
Angela, Ryan, Hannah & Peter are so friendly and helpful (and patient too-- I had trouble making decisions and they were just great!) ”
- “
excellent service! ”
- “
Once inside, the great staff at Sofa Company really helped ensure that I make my purchase as they informed me about the product quality and associated guarantees. ”
- “
Great variety of showroom styles, knowledgeable & helpful staff. ”
- “
great selection, great service ”
- “
We also look forward to the excellent, hassle-free customer service we receive each time we visit. ”
- “
Their communication and customer service skills are poor to say the least and I would recommend going elsewhere for your couch. ”
- “
The staff there is great and they will take lots of time to show you different options and choices so you can create a couch that you will love. ”
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| value |
88.45999717712402% positive |
- “
There's no reason not to get a unique, custom sofa that is exactly what you want, when it's the same price as settling for a generic one. ”
- “
Sofas are affordable, good looking, lots of fabric selections and possibilities that meet any taste. ”
- “
pick and choose your color and sofa configuration with a helpful staff and price ranges for everyone. ”
- “
(BTW, I got a great price for it even two years later due to the great, lasting quality) Just settled back into LA and without hesitation, returned to The Sofa Company to get a second amazing sofa. ”
- “
the prices are very reasonable too. ”
- “
They had plenty of options, Cherie, our salesperson, was fantastic (extremely helpful without any pressure), and the price was right. ”
- “
The Sofa Company was easy and we got what we wanted at a very good price. ”
- “
Great prices, options ”
- “
This was all easily done and for a good price. ”
- “
We got a great new sofa for a great price and we could custom design it to make sure it fit into our space. ”
- “
Great service, good price, nice fabric all in about 20 minutes. ”
- “
They have a huge showroom in Santa Monica where you can pick out all kinds of different fabrics and styles. ”
- “
think we will have a great sofa at a reasonable price ”
- “
Great furniture and the prices aren't so bad either ”
- “
Lots to choose from at reasonable prices ”
- “
in fact it was fun and their prices are very reasonable, so I was able to get a sofa I could afford and that I actually like. ”
- “
We shopped around and found The Sofa Co. to have good prices, many styles and one to meet our needs. ”
- “
saw something that I thought would be perfect, but outrageously expensive, for my living room in one of those expensive Italian furniture stores on Robertson Blvd. ”
- “
You can't beat the reasonable prices for custom made! ”
- “
Quality, a fair price and great service. ”
- “
There are tons of fabrics and styles to choose from and its really easy to customize products and the prices are incredibly reasonable. ”
- “
No complaints - great service, friendly, helpful staff, great price, and now our house is complete! ”
- “
had a great experience, got a great couch, at a great price. ”
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Great prices and service ”
- “
The price was reasonable. ”
- “
excellent quality at a very reasonable price. ”
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| wait time |
75.0% positive |
- “
Our living room set looks amazing, we have kids, a dog, tons of guests over and it has held us so well and I expect it will for a long time. ”
- “
Great service, good price, nice fabric all in about 20 minutes. ”
- “
When I come home from a long day, greet my little furry friends, turn on the TV to watch the news, and sink into the most comfortable couch I have ever owned, I feel stoked. ”
- “
It turned an overwhelming process (at all the other stores) into something that was very easy and quick. ”
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