Byu-Ti

Lousy Customer Service

by kirapop

I visited Byu-Ti once and will not be back. The owner was rude, condescending and unprofessional.

Great color, great cuts

by abloomfox

I love going to Byu-ti because it is more than just a hair cut, it's an experience. There is never a long wait, and their stylists are very good at looking at your face and hair type and knowing what style will work for you. Both my sister and I go here and love it. Give it a try. Stacey is the best!

• Pros: Monthly discounts, relaxing atmosphere
• Cons: Parking a bit challenging

Friendly and Professional

by jennagirl

I love the atmosphere at Byu-ti, it's clean and refreshing! The staff is friendly yet professional; you get some uptown pampering without the snobby "pretty woman"-type customer service.

I can always get an appt on short notice if I have a hair emergency, and I always get an appt reminder call and email, which is perfect because I am very forgetful.

Byu-ti always has a good promotion going on to help you save some cash, and they have tons of products available in-store, but aren't pushy if you don't care to purchase their supplies.

5 Stars for BYU-TI!

Byu-Ti Is a Terrible Salon

by LizzyL4

** This salon PAYS customers to write good reviews ($25 off next service) so basically, all the 5 stars on here mean NOTHING. **

I have easy to cut hair, and have never once been upset about a hair cut. I went to Byu-ti to see Angela, and received what is by far the absolute worst hair cut of my life. Even my husband asked what on earth had happened. When I went in, Angela and I talked about my hair, and I explained that I did not want any layering in the back, and wanted light layering in the front. I'm not sure if she just wasn't listening, or perhaps didn't care, but she proceeded to butcher my hair. I considered posting a picture so you can see that this is not a case of a dramatic response to a fine hair cut. The right side is significantly different from the left. And instead of cutting the inch one inch I asked for, she cut about three and a half. On the right side, there is a chunk of hair that starts in the front and goes back behind my ear that's all one length. It looks like Angela thought about cutting it one length, and then changed her mind and made the rest of the hair a completely different length.

However, while the bad hair cut is upsetting enough, the owner's behavior really sealed the deal. The salon scheduled me for a re-do with Stacey. Stacey was nice, and agreed that it was a very bad hair cut. She said that Angela had clearly "fu**ed up." She explained that it can't be fixed without cutting the entire back of the hair to meet the front chunk, but she could at least soften it. I appreciated her input, but decided that I would have it cut at a better salon. Stacey was understanding and said she'd be happy to help me fix it if I changed my mind.

Then the owner, Natasha, comes out. Before I had gone back this morning, I read through the Yelp reviews. And a previous review had said that "Natasha was very unapologetic and told me my straight hair was very difficult to cut for a number of reasons." And indeed, this is exactly what happened. Natasha gives me the most condescending look, and explains that it's actually a good hair cut and the problem is my hair, which she says is so very thick. It absolutely is not. She then proceeds to explain that the chunk is only because my hair problematically falls to one place. As she's talking, she keeps repeating that what she's saying is probably way over my head and I can't really understand. Um, thanks.

I was so shocked that she's saying exactly what the previous Yelp review complained about. And I asked her--wait, so you're saying this is a good hair cut, even though Stacey just told me it's a bad hair cut and Angela had clearly "fu**ed up." She didn't like that and snapped at me that we weren't getting anywhere and I should just take my money and leave.

Which is exactly what I did.

• Cons: Horrible customer service, terrible hair cut

Favorite Salon

by Konstanze Pelargus

Byu-Ti is a wonderful salon located close to Third Street Promenade and the ocean in Santa Monica. When you enter, you will see a modern, white decor that is Asian inspired. The staff consists of very friendly professional hairdressers who know exactly what they do! They listen to how I would like to have my hair cut and colored and I have never left the place disappointed. On top of the great service, the place is also reasonably priced.

• Pros: Fantastic Staff, Gorgeous Decor, Reasonably Priced
• Cons: None