Byu-Ti

Doesn't Recommend

kirapop

Joined 5 years ago

Lousy Customer Service. I visited Byu-Ti once and will not be back. The owner was rude, condescending and unprofessional.

Recommends

abloomfox

Joined 3 years ago

Great color, great cuts. I love going to Byu-ti because it is more than just a hair cut, it's an experience. There is never a long wait, and their stylists are very good at looking at your face and hair type and knowing what style will work for you. Both my sister and I go here and love it. Give it a try. Stacey is the best!

Recommends

jennagirl

Joined 3 years ago

Friendly and Professional. I love the atmosphere at Byu-ti, it's clean and refreshing! The staff is friendly yet professional; you get some uptown pampering without the snobby "pretty woman"-type customer service.

I can always get an appt on short notice if I have a hair emergency, and I always get an appt reminder call and email, which is perfect because I am very forgetful.

Byu-ti always has a good promotion going on to help you save some cash, and they have tons of products available in-store, but aren't pushy if you don't care to purchase their supplies.

5 Stars for BYU-TI!

Doesn't Recommend

LizzyL4

Joined 3 years ago

Byu-Ti Is a Terrible Salon. ** This salon PAYS customers to write good reviews ($25 off next service) so basically, all the 5 stars on here mean NOTHING. **

I have easy to cut hair, and have never once been upset about a hair cut. I went to Byu-ti to see Angela, and received what is by far the absolute worst hair cut of my life. Even my husband asked what on earth had happened. When I went in, Angela and I talked about my hair, and I explained that I did not want any layering in the back, and wanted light layering in the front. I'm not sure if she just wasn't listening, or perhaps didn't care, but she proceeded to butcher my hair. I considered posting a picture so you can see that this is not a case of a dramatic response to a fine hair cut. The right side is significantly different from the left. And instead of cutting the inch one inch I asked for, she cut about three and a half. On the right side, there is a chunk of hair that starts in the front and goes back behind my ear that's all one length. It looks like Angela thought about cutting it one length, and then changed her mind and made the rest of the hair a completely different length.

However, while the bad hair cut is upsetting enough, the owner's behavior really sealed the deal. The salon scheduled me for a re-do with Stacey. Stacey was nice, and agreed that it was a very bad hair cut. She said that Angela had clearly "fu**ed up." She explained that it can't be fixed without cutting the entire back of the hair to meet the front chunk, but she could at least soften it. I appreciated her input, but decided that I would have it cut at a better salon. Stacey was understanding and said she'd be happy to help me fix it if I changed my mind.

Then the owner, Natasha, comes out. Before I had gone back this morning, I read through the Yelp reviews. And a previous review had said that "Natasha was very unapologetic and told me my straight hair was very difficult to cut for a number of reasons." And indeed, this is exactly what happened. Natasha gives me the most condescending look, and explains that it's actually a good hair cut and the problem is my hair, which she says is so very thick. It absolutely is not. She then proceeds to explain that the chunk is only because my hair problematically falls to one place. As she's talking, she keeps repeating that what she's saying is probably way over my head and I can't really understand. Um, thanks.

I was so shocked that she's saying exactly what the previous Yelp review complained about. And I asked her--wait, so you're saying this is a good hair cut, even though Stacey just told me it's a bad hair cut and Angela had clearly "fu**ed up." She didn't like that and snapped at me that we weren't getting anywhere and I should just take my money and leave.

Which is exactly what I did.

Recommends

Konstanze Pelargus

Joined 3 years ago

Favorite Salon. Byu-Ti is a wonderful salon located close to Third Street Promenade and the ocean in Santa Monica. When you enter, you will see a modern, white decor that is Asian inspired. The staff consists of very friendly professional hairdressers who know exactly what they do! They listen to how I would like to have my hair cut and colored and I have never left the place disappointed. On top of the great service, the place is also reasonably priced.

Recommends

traebeaner

Joined 4 years ago

If you like Deals you will LOVE Byu-Ti. I have seen 3 stylists and each one took the time to really talk to me and get a good understanding of what I am hoping to get out of my hair cut as well as my hair color. I have been very happy with every cut/color I have had there. I will be a loyal customer for years to come. Dani is who I have been seeing the last several appointments and she is really great.

Recommends

cjestes

Joined 5 years ago

Hospitable and Classy. Rea cut my hair and she was great. I told her I didn't know how to curl my hair so she said next time, she will teach me! I was in and out within an hour which is how I prefer it.

Byu-ti offers great deals to their customers. I highly suggest signing up for their email newsletters. They are obnoxiously sent out every week. Just every once and awhile to alert you of the great deals in the salon!

If you need a cut, this is the place to go!

Recommends

johnsonlh

Joined 4 years ago

Luxury Salon at an affordable Price. This place is amazing. They actually take the time to understand your hair, your needs and your preferences. The treatments are luxurious and relaxing while the stylists really know what they're doing. Highly recommend you give this salon a try - you won't be disappointed.

Recommends

essedee

Joined 4 years ago

Buy-tiful all around - location, staff, hair and prices. Awesome staff. Amazing prices. Great location. I left the salon feeling byu-tiful! I look forward to my next appointments.

Recommends

cookiecat

Joined 5 years ago

I love this place!. I found Byu-ti online and am so glad I did! I make the trek from Hollywood to Santa Monica on a regular basis because this salon is the best. Reasonable prices, caring and knowledgable stylists, and beautiful atmosphere are just a few of the reasons I love this place. AND they give you coupons and incentives to save money! I have seen Laura and Whitney and both of them have been perfectly attentive to my needs, while advising me what would be the best for my (previously) badly damaged hair. Also, the front desk customer service has always been outstanding. I won't go anywhere else now- I'm hooked on Byu-ti!