Lucy's 51

DONT WASTE MONEY HERE

by Lucys51SUCKS at Citysearch

I came here at 17:00 Sunday 19th of Dec 2010. I was served (or rather not served) by Nenna (manager on staff btw). After my first drink she asked "Were you watching the game somewhere else?" to which I stated "No. I hate football." She had then determined that I had too much to drink and refused to serve me alcohol. I will meet with the GM Rene tomorrow to see what she has to say but so far I'm completely offended I wasn't proving a nuisance or being loud I was drinking my Kettle One and Tonic and eating delicious seasoned French Fries while I discussed skiing with the patron sitting to my left. Thanks Nenna! You have ruined a convenient destination in my own neighborhood!

Outstanding and highly recomended!

by Restuarant expert at Citysearch

I went here recently and it was so good I decided to share my experience.

The food here is very good.

The Martinis can't be beat and service is outstanding.

The manager even dropped by our table to introduce himself and make sure everything was alright.

Anyone who has written a bad review on this place is misleading you. They apparently must have a personal vendetta as I have been to many restaurants in LA and this visit was an excellent experience.

The interior has a cool hip lounge vibe.

This is not a upscale overpriced restaurant.

I highly recommend you stop by for dinner or drinks or both!

The worst experience

by pagr at Citysearch

I normally don't write bad reviews but this one was over the limit.They overcharged me by $200 after a $30 dollar bill.I told the on the spot and they accused me of lying, even after I called the bank and told them that the charge was made, they refused to give me the money back or even to void the charge.the owner was really rude and the waitress had the nerve to get mad because I left no tip, did she really expect a tip after they stole $200 from me?DO NOt go there, the service is the worst and they have a really bad atittude when they make the mistake, it has been a week and the bank had to solve the problem because they never did and wanted to keep my money.they are thiefs that WILL take your money if you are not paying attention, and when you catch them they accuse you instead of apologizing.The worst, I will never go there again, it is not the first time I hear the same thing happening there so please take care of your money and go somewhere else.

• Pros: none
• Cons: they steal money if you don't pay attention

torn: Great drinks, horrible service

by MeginLA at Citysearch

The plus at Lucy's: The drinks. The key lime pie martini is out of the world. The bar staff knows how to make any kind of drink you can dream up and they're moderately priced.

The negative: The service. I went with a group of 10 for apps and drinks. We all placed our orders and about half receieved their food, not including me. We asked the waitress where the rest was and she said she had forgotten to place them. About twenty minutes later 3 more dishes appeared but mine was still AWOL. An hour later she appeared with the fries that were ice cold. When I told her that we couldn't eat them, she shrugged, took them away and still charged us. That's only after spilling my drink, handing me a dirty towel to clean it up and walking away.

If I go back I'm only sitting at the bar. And that's a big if.

• Pros: the martinis are amazing
• Cons: bad service

Lacking Customer Appreciation

by nickylit at Citysearch

A family member recommended this place for his birthday and considering I value his opinion, we were excited to experience Lucy's 51. However, the managers have zero customer appreciation as they allowed our car to be illegally towed.

Their neighbor (another store owner) was given allowance to park in their "Lucy's 51 Private Parking" area - we guess because of a festival which had been going on that day December 4, 2009. Our car was double-parked behind this other store owner's car (as were many others around us, leading us to assume this was ok - in addition, there was no sign posted stating otherwise). Our car was then towed not more than an hour after our arrival following little to no attempt made to find us.

The manager could have easily muted the music for 1 minute to make an announcement to me and I would have gladly moved it. Instead, the manager argued with me about how it was my fault for parking behind the store owner even though there were no signs posted saying I could not park there. The only sign posted said the lot was where I was supposed to park. How is someone supposed to go out to enjoy a few drinks with friends without being worried about having their car illegally towed? The manager proceeded to do nothing to help me and refused to reimburse me for my troubles. I will never go to this establishment again. The lack of customer appreciation is appalling.

By the way, the food is overpriced, the decor tacky, and the service mediocre.

• Cons: Overpriced Food, Service,