09/21/09

Don't care about customers

by kaysdee

I've had cakes from Porto's on three occassions and was only impressed with the quality and flavor of one out of those three.

My third experience with this bakery was a cake I ordered to celebrate birthdays in my office. The cake came with the wrong filling, which I of course was unaware of until we cut into it to serve; we still ate it, of course. I later called the bakery and spoke to a manager, asking for either my money back or a replacement cake with the filling I had ordered, even in a smaller size, and the manager was unwilling to help in any logical way. He offered looking into it and then, if I was not lying, would grant me a discount off another purchase. He said that the cake was their product and if I couldn't return it to them, they could not replace it.

So, I NEVER GOT THE CAKE I ORDERED AND PAID FOR. The cake wasn't even any better than one from a grocery store, and definitely not as good as one I could have made myself for a fraction of the cost--and I would have made it with the correct filling.

I will never again give Porto's my money to do with as they please, making whatever cake they feel like and then refusing to do anything to make things right.

• Pros: Popular; wide selection
• Cons: Long lines; bad customer service

07/28/09

Solid Bakery Cafe

by CantRememberLogin

It the Burbank branch of the famous Porto's.

The food is good. At the bakery, I would stick with bread and plain pastry items over sweets. The sweets always seem bland, not rich and buttery and sugary like you'd think they would be.

Also, they close at 7pm! I know it is a bakery and lunch place, but they are always packed up until close. I would go here a lot more if they stayed open a couple hours later. I'm sure they still have plenty of customers.

• Pros: Fresh tasty food and pastries
• Cons: Long lines, close early, not all bakery items are great

07/08/09

best bakery in the world!

by lio987456

This place is simply amazing, the sandwiches are great, pastries are unbelievable, and the breads are just delicious!

• Pros: amazing pastries, amazing potato