08/16/09

Horrible Staff----Good Food

by bigbellyboy

This is the third time my Wifey and I have tried this place. May NOT be back.

Let me just say, the food is VERY good. But why did I smile at the Manager (dude in suit) while we were sitting at the bar and get a snarl??

Why did it take shouting and waiving my arms and asking the bussboy to tap the bartender's shoulder to get a second round. When it took us 15 minutes to get the first.

Why spend money in a place that feel as gracious as a towyard downtown at 3am??????

Can't survive on GOOD food alone.

Maybe a staff meeting would help. It should go like this: "Smile, and say hello." Oh. , and "Hey guys welcome, what can I get for you?"

good luck

• Pros: Food-------Flatiron Steak WOW
• Cons: STAFF

05/23/09

owner is out!

by thyrdiopen

Heard it through the grapevine. Terri, the hospitible and charming Maitre'd that everyone raves about, is finally out. The rumor is that he was forced out by the other owners because of his attitude. No longer at Fraiche, no longer at Riva. Its about time! I live around the corner and have boycotted the place since my first dissappointing visit. I am excited to go back as I remember the food being excellent.

• Pros: owner is out!
• Cons: owner was there for too long

05/10/09

overpriced place for mediocre food and poor service

by belakrava

we came to this place for the happy hour which according to their web site goes till 7pm. then waitress said this is a misprint and the happy hour just finished at 6:30 pm. we asked her then if we can seat outside and she said 'sure, this part is for the bar patrons. we picked up our stuff and went to the patio just to find out that all seating was already taken. couldn't the waitress tell us this beforehand? the place is easily visible from the bar. then we asked to seat in the dining are and we found out that the outdoor chairs and cheap and uncomfortable. the waiter was running through the evening special, and even though we soon after had out menu's closed he went on taking the order from a couple that arrived after us and were still perusing through their menu's. i had the lamb bla bla bla, which was equivalent of a simple lamb stew. the meat was old and everything was overcooked without any distinct taste. i would avoid this place since for the same or lesser price one can have a much decent meal and service at the few surrounding restaurants.

• Pros: location, patio seating
• Cons: poor service, uncomfortable chairs, mediocre food