very nice server, terrible service, like better food, overpriced good food, terrible place, terrible they steal your money be carefull, quite good my filet mignon
Great place for a date.... Went here with my gal last week and had the steak and frites for like $11.00 and it was tasty. she had the spinach dip and it was very good. the service was well above average and the server was very friendly and helpful. if you haven't dined here give it a try and if you have give it a second chance.
Yukk.... What a waste.. Ordered the Asian steak salad. The only thing Asian about it must have been the guy who cooked it. The meat seemed to be poor quality and tough, almost like stew meat. It was also burned, but I guess with a name like Charcoal I should have expected this. It was way over priced at $16. Do yourself a favor and go to In-N-Out and save $10.
The worst restaurant I have been to!.
I was excited to go there as I am a long time resident of Hollywood. Any time there is new business we try to support it. Charcoal was bad on every level. The strong charcoal odor when you get in, the tacky decor, the horrible attitude from the staff, the extended wait for the food and ultimately the food itself. If you are in the area and would like better food there are numerous better places (including Burger King).
I find it so hard to believe that the owner could be so completely clueless on running a restaurant. Nothing about the experience was appealing to myself and the seven friends I was with. We all remained polite and never complained as we each new that this was the last time we would ever set foot in Charcoal.
One word says it all: Terrible!
Food was Delicious, Helpful Service.
We went to Charcoal without reading all of the negative reviews first...
I have to say, overall, it was pretty good. Our server was very nice,
the food runner was extremely friendly, and the rest of the bussers
were right on top of things. The Spinach and Artichoke Dip was great,
our House Salad was very nice. Then we each got our Filet Mignon,
both ordered Medium, and they looked great on the outside but
were VERY Rare inside. Our server came by right away, we told him
what was wrong, and he removed the Steaks, said they would take
care of it, and then he brought them back in just a few minutes,
cooked perfectly. Handled exactly right. As for the reviewer who said
the Filet was too small??? It HAD to be at least 10 oz., when we got it.
Rather LARGE for a FILET. So, in my experience, that was absolutely
not the case... The Filet Mignon was quite good, especially for only $26,
including DELICIOUS Mashed Potatoes, and Green Beans on the side.
You won't have to wait in line that's for sure. EMPTY is the best word to describe this place. How are they still open as the food and service is beyond WEAk? Way to go Brand Sutton as another restaurant closes or will close soon. How does a restaurant next to The Arclight close? Go to GOA soon as it will be next to close!
DO NOT EAT HERE. I've been 3 times. It's right next to the Arclight complex, so it slurps moviegoers in like a smokey black hole. The first 2 times we had decent food with HORRENDOUS service. So, my girl and I went back 2 months later hoping that the service had improved. It had actually gotten worse and... THE KICKER... I was served RAW HAMBURGER. I've had steak tartar at many a fine restaurant, and I like my meat rare, but I've never been served a raw hamburger. The "manager" didn't seem to care that much and ended up comping my burger after protesting a bit. For the love of God, please don't give this restaurant an excuse to stay open. If you want a dope burger, go to the Hungry Cat or Father's Office.
Good food, a bit overpriced. I was very weary of eating at Charcoal after reading some of the reviews on here, but it wasn't nearly as bad I thought it might be. (Then again, I don't count reviewing the "flamboyance" of the wait staff as helpful.) I made a reservation for six for a birthday dinner on a Saturday night. The hostesses and server were both very nice about us having a few late-comers and let us sit before our party was complete (always nice). We had the spinach dip app, which was tasty, but would have been better with bread and not chips. The server recommended some sort of cucumber cocktail that pretty much everyone ended up getting because it was so delish. I ordered the grilled salmon, which was cooked just right, and a few others ordered the filet, which also looked pretty good. We had the upside-down apple pie and lava cake (complete with candle for the birthday boy) for dessert. Both were excellent, but I was definitely partial to the apple pie. My biggest complaints were the auto-gratuity (20%) that was added to our bill (party of six...) and the food was a bit overpriced. Then again, I expect nothing less in Hollywoodland...
I couldnt find my Filet Mignon in my plate..... So I guess from the outside the place looks quite nice, and cozy, warm and romantic...but I do not recomment going there if you got asthma...since as you walk in, you are overwhelmed by the strong smell of fire and charcoal. The service was alright, nothing to really complain about, except the Ceasar salad tasted like it came from a fast food joint. My Filet Mignon was not only quite dry and hard. And was so small I could barely locate it. The mashed potatos which came with it, were somewhat lumpy and not hot at all. The Chicken there did not look grilled at all, and tasted like cardboard. I am surprised that the food for such a place was so much below my expectations. I do not recomment this place for food. I am very dissappointed.
Uh...not all that.
My friend and I went there on a Thursday night, and made our seating with opentable. He requested a booth, and we got just that. A nice size that could of easily sat 6. So far so good. Keep in mind that right when you walk in the door, you get a strong campfire smell. Really, smell your clothes when you get home. Before we got there, I read the reviews on CitySearch only to find most of them were complaints on service, and poor management. Still, my friend was buying dinner, so I didn't argue.
The service was very poor. Once our server finally came to our table, she opens with "you guys ready" No hi, no mention of specials, etc. I asked if we could order something from the bar first. She hands me a drink menu and mentions that they no longer sell the Colt 45. Good to hear. I ordered there only mexican beer, and my friend got a coke. We then ordered. After our small, shrimp cocktail appears at the table, I had to flag her down to remind her of our drinks. She replied with "woops", and then brings me my mexican beer with no lime? I asked for one, and she returns with a glass full of them for my one beer.
My friend ordered their Filet with mashed potatoes, and I ordered the Lamb. Both dished were cooked to temp, and tasted pretty good. Although my plate must of sat under the heat lamp a bit since my mashed potatoes were a tad cold, and my friends were nice and hot. That's what I get for ordering a rare temp.
I saw another waitress working very hard, with a fun personality. Our server was short, female with short dark hair. Too much attitude, I never saw a Manager.
The decore is nice. Dark wood, and plenty of cadles throughout. If you can get past the campfire smell, and not expecting good service, try their burgers. I read they are great. Just get past the high price for them, and everything else.
Avoid Bird Head!.
Where do we begin with how terrible this place is?
Let's start with the fact that when we came in, the music was so loud that I couldn't hear myself think. It turns out the latin Oompa Loompa sized DJ with a bad faux hawk was actually the MANAGER! Are you kidding me? I wouldn't let this guy manage a taco stand, let alone what should be an upscale restaurant!
After being seated by the hostess, we were excited to see a very Houston's-esque menu. We started out with a couple of cocktails, which while on the pricey side, were pretty good. The bartender was a good-looking latin guy with long hair.
Then my over-the-top flamboyant server came to the table with a haircut that looked like he brought a picture of a cockatiel to his stylist and said "I wanna look like this!" This guy made "Jack" from "Will & Grace" seem like John Wayne. He was the most annoying server I've ever had in my life. He spent a lot of the time over at another table, which must've been his friends, because they were as loud and obnoxious as he was and he was having a grand old time hanging with them and ignoring us. I saw two other servers, two pretty brown haired girls (one tall, one short) working their tails off...I wish I had one of them instead of our bird-haired Liberace impersonator.
They must call this place "Charcoal" because that's how your burgers come out. I ordered mine medium and it came out looking like a briquette. I would've sent it back if Bird Head ever came over to check on us, so I instead choked it down. My girlfriend got the ribs, which were actually quite good.
I asked to see the manager, but he was too busy "iPoding" (I refuse to call him a real DJ). He probably was an idiot just from the look of him, so it's probably better he didn't come over.
This place has a great decor and good menu, but the food is average at best and the manager is an incompetent ree-ree.
If you go, ask to be sat with the pretty and tall brunette, NOT with Bird Head.
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